Process Risk and Compliance Manager

Summary

Join Airbnb's Risk and Compliance Operations team as a leader in operational excellence and productivity. You will design and implement risk frameworks, collect performance data, and ensure organizational compliance. This role involves representing Community Support's risk priorities internally and with vendors, driving cross-functional initiatives, and building strategic partnerships. You'll contribute to improvement roadmaps, project manage security controls, optimize audit mechanisms, and deliver best-in-class privacy and data protection. This is a new team, offering the opportunity to shape its development and take on a growing leadership role. The ideal candidate possesses strong analytical, communication, and leadership skills, along with extensive experience in operations, compliance, or a related field.

Requirements

• 10+ years experience in operations, legal, finance, governance, audit, risk/loss prevention, or equivalent experience with exposure
• B.A. or B.S. from an accredited four-year college or university or equivalent combination of education and experience
• Experience in project / program management or proven track record of managing cross-functional team projects
• Excellent critical thinking and analytical skills
• Excellent stakeholder management with previous experience communicating effectively with senior stakeholders
• Ability to adapt and innovate, challenge the status quo, and identify new solutions while effectively balancing risk, speed, and cost
• Experience in project/program management of commercial or compliance projects or other experience with compliance issues (e.g., export controls, anti-corruption/FCPA, conflict of interest, supplier related risks, competition, data governance and privacy), audits
• Experience working in incident response investigations, analysis, or containment actions in tech driven organizations

Responsibilities

• Set the goals and direction for our vendor compliance program by outlining objectives, evaluating, running multiple workstreams within the program, and defining program controls, governance processes and standards
• Run and improve operations by defining and streamlining processes, automating tasks, identifying opportunities across the business, and optimizing resource allocation
• Lead knowledge transfer efforts across our global network coordinating improvements to advance team and organizational goals, understanding emerging compliance hot spots and build a robust framework to help manage changing compliance landscape
• Collaborate with relevant stakeholders to conduct root cause analyses, analyze operational data to identify trends and potential issues, and coordinate and support action plans to address identified problems; and ensure enterprise-wide deployment throughout applicable/affected partner sites and/or internal teams
• Partner with Information Security, Investigations,  and 3rd party vendor managers, among other teams to establish and enforce compliance policies, monitoring activities, investigating and resolving issues globally, while also ensuring they are operationally efficient processes
• Collect and analyze compliance data, leveraging audit rights where appropriate, and support the creation of reports to senior management
• Create an escalation and review protocol for risk non-compliant transactions, drive additional compliance disclosure or certification by partners and training
• Manage or assist in conducting postmortems and incident reviews to capture lessons-learned and needed improvements to existing policy or enforcement processes
• Stay updated on laws and regulations, collaborate with cross-functional teams for cloud-wide compliance and risk mitigation teams to ensure revisions to current policies and address policy gaps
• Provide leadership and guidance to more junior team members. Develop and deliver in-person compliance training and communication content always striving to create a culture of excellence and strong team collaboration

Preferred Qualifications

Experience with contact center operations in process design and optimization, customer support strategies, and / or quality assurance is a plus

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits