Procurement Specialist

Summary

Join a leading procurement technology platform as a Procurement Specialist! This fully remote role requires providing exceptional customer support, managing supplier interactions, and collaborating with internal teams to ensure smooth operational execution. You will be the primary point of contact for customer needs, handling administrative tasks, and coordinating with stakeholders. Success involves seamless customer support, effective supplier coordination, strong internal collaboration, and operational efficiency. The ideal candidate possesses 2+ years of customer support or customer success experience, strong communication skills, and experience with various business tools. Apply now to contribute to a dynamic and growing company!

Requirements

• 2+ years in customer support or customer success, ideally within a procurement, SaaS, or operational role
• Experience in stakeholder management, interacting with both external and internal stakeholders
• Fluent written and verbal English for professional communication
• Strong email communication skills and the ability to handle customer interactions with clarity and professionalism
• Experience using Slack, Google Suite, and other business tools
• Highly organized, detail-oriented, and adaptable in a fast-paced environment
• Strong problem-solving and operational coordination skills

Responsibilities

• Provide behind-the-scenes support for customers, primarily through the client’s platform, including email communication, calls, and Slack messaging
• Act as the primary point of contact for customers’ needs, priorities, and negotiations
• Handle tactical administrative and operational responsibilities, ensuring smooth procurement processes
• Interact with suppliers and other stakeholders to close out requests and resolve issues efficiently
• Work closely with Account Managers and internal teams, maintaining a feedback loop to optimize the customer experience
• Assist in tracking procurement and contract negotiation requests, ensure timely follow-ups, and manage data entry tasks
• Leverage the client’s proprietary software platform and workflows to complete contract negotiation requests, including key steps such as information gathering and coordinating signatures

Benefits

Fully Remote (Work from Home), 9 AM - 5 PM EST