Procurement Specialist

Summary

Join a leading procurement technology platform as a Procurement Specialist, providing service delivery support to customers, managing supplier interactions, and collaborating with internal teams to ensure smooth operations. This fully remote role requires strong customer support and communication skills, a proactive approach to stakeholder management, and experience in procurement or a related field. You will be the primary point of contact for customer needs, handling operational tasks, and coordinating with suppliers and internal teams. Success involves efficient customer support, effective supplier coordination, strong internal collaboration, and operational efficiency. The ideal candidate possesses 2+ years of customer support or customer success experience, excellent communication skills, and proficiency in using various business tools. Apply by completing the application form and recording a video showcasing your skills.

Requirements

• 2+ years in customer support or customer success, ideally within a procurement, SaaS, or operational role
• Experience in stakeholder management, interacting with both external and internal stakeholders
• Fluent in written and verbal English for professional communication
• Strong email communication skills and the ability to handle customer interactions with clarity and professionalism
• Experience using Slack, Google Suite, and other business tools
• Highly organized, detail-oriented, and adaptable in a fast-paced environment
• Strong problem-solving and operational coordination skills

Responsibilities

• Provide behind-the-scenes support for customers, primarily through the client’s platform, including email communication, calls, and Slack messaging
• Act as the primary point of contact for customers’ needs, priorities, and negotiations
• Handle tactical administrative and operational responsibilities, ensuring smooth procurement processes
• Interact with suppliers and other stakeholders to close out requests and resolve issues efficiently
• Work closely with Account Managers and internal teams, maintaining a feedback loop to optimize the customer experience
• Assist in tracking procurement and contract negotiation requests, ensure timely follow-ups, and manage data entry tasks
• Leverage the client’s proprietary software platform and workflows to complete contract negotiation requests, including key steps such as information gathering and coordinating signatures
• Efficiently handle customer requests, ensuring smooth procurement operations
• Manage interactions with suppliers and stakeholders, resolving inquiries quickly and accurately
• Maintain clear communication with Account Managers and other teams to enhance workflows
• Complete administrative and tactical procurement tasks with precision and attention to detail while identifying areas for operational improvement

Benefits

Fully Remote (Work from Home), 9 AM - 5 PM EST