Product Business Analyst Senior

Summary

Join Sagent, a company revolutionizing the mortgage servicing industry, as a Senior Product Business Analyst. You will collaborate with cross-functional teams to define and implement consumer-facing applications and loss mitigation strategies. Leveraging your expertise in ADO (Azure DevOps), you will translate business requirements into user stories and features. Your analytical skills will be crucial for identifying process optimization opportunities. This role requires strong communication and collaboration skills, along with experience in mortgage servicing and user-centered design. Sagent offers a comprehensive benefits package, including remote work options and various perks.

Requirements

• Bachelor’s Degree in Business Administration, Computer Science, or related field and 3-4 years of experience OR 5-8 years of experience in lieu of a degree in loan servicing, including any area, such as Support
• Strong expertise in ADO (Azure DevOps) for project management and collaboration
• Proficiency in creating user features and user stories to guide software development
• Experience with front-end consumer facing websites and/or mortgage servicing applications
• Exceptional analytical and problem-solving skills, with a keen attention to detail
• Excellent communication and interpersonal skills, capable of engaging with diverse stakeholders

Responsibilities

• Collaborate with cross-functional teams to gather, document, and analyze business requirements related to consumer facing applications and loss mitigation processes in the mortgage servicing domain
• Translate business requirements into clear and concise user features and user stories that can be effectively implemented by the development team
• Utilize ADO (Azure DevOps) to manage and track project progress, ensuring timely completion of tasks and milestones
• Work closely with stakeholders to define project scope, objectives, deliverables in the context of loss mitigation strategies
• Conduct in-depth data analysis to identify trends, patterns, and opportunities for process optimization
• Collaborate with developers, QA engineers, and other team members to ensure seamless integration and functionality of developed solutions
• Provide detailed documentation, reports, and presentations to communicate findings and projects updates to both technical and non-technical stakeholders
• Stay updated with industry best practices, emerging technologies, and regulatory changes

Preferred Qualifications

Willingness to travel occasionally (up to 20%)

Benefits

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• LinkedIn Learning
• Virtual Social Experiences
• Career Pathing
• Focus Time Fridays