Product Configuration Specialist

Summary

Join Intus Care, a leading health technology company, as a Product Configuration Specialist. You will play a pivotal role in configuring and customizing our clinically-integrated software products for value-based care models, ensuring they meet client-specific needs. This involves close collaboration with cross-functional teams, including product, engineering, and customer success, to optimize EMR integration, workflows, and overall product performance. You will troubleshoot issues, maintain configuration settings, and ensure compliance with regulatory standards. The ideal candidate possesses strong problem-solving skills, excellent communication, and experience in healthcare technology or EMR systems. This is a remote, US-based position offering a competitive salary and comprehensive benefits.

Requirements

• Bachelor's degree in healthcare, information systems, or a related field (or equivalent work experience)
• 2-4 years of experience in product operations, configuration, or related roles in healthcare technology or EMR systems
• Strong understanding of healthcare workflows and electronic medical records (EMRs)
• Experience working in cross-functional teams and supporting complex technical products
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Excellent communication and client management skills
• Detail-oriented, organized, and able to manage multiple projects simultaneously
• Must reside in the United States of America

Responsibilities

• Configure and customize software products to meet client-specific needs, particularly around EMR integration and workflow optimization
• Work closely with product and engineering to ensure the end-to-end platform meets user needs
• Support QA testing across products
• Work with clients to gather and analyze requirements, providing expert recommendations on product configuration and usage
• Maintain and update configuration settings to ensure system alignment with product updates and client requirements
• Troubleshoot configuration issues, working closely with technical teams to resolve system challenges efficiently
• Ensure all configurations comply with regulatory standards (HIPAA, HITECH, etc.) and support healthcare workflows effectively
• Collaborate with cross-functional teams to drive product enhancements, streamline processes, and improve overall efficiency
• Leverage data to monitor and analyze product performance metrics, identifying areas for improvement and ensuring smooth day-to-day operations
• Develop and implement operational processes to optimize product delivery and performance
• Support product launches by managing operational tasks and ensuring successful integration with existing systems
• Assist in developing documentation, SOPs, and best practices for internal teams and clients
• Collaborate with the Customer Success team to resolve escalations and ensure client satisfaction

Preferred Qualifications

Familiarity with regulatory requirements, such as HIPAA compliance, is a plus

Benefits

• Competitive salary package
• Comprehensive benefits including health, dental, and vision insurance
• A collaborative, inclusive, and dynamic work environment
• Opportunities for professional growth and development
• USA-based Remote