Product Content Specialist

Summary

Join Entersekt, a leader in mobile authentication and security, as a Product Content Specialist! You will develop and maintain a deep understanding of our card payment authentication, fraud risk intelligence, and customer authentication products. Create engaging content that effectively communicates product features and benefits to diverse audiences. Collaborate with engineers, technical writers, and designers to produce high-quality materials. Responsibilities include content creation, governance, information gathering, concept synthesis, management, communication, and quality assurance. This role requires 3+ years of experience in product content creation, preferably in SaaS technology or payments, exceptional writing skills, and proficiency in Office 365. Flexible hours and remote work are offered.

Requirements

• 3+ years in product content creation, preferably in SaaS technology or payments industries
• Ability to understand, structure and communicate complex digital products and authentication methods
• Skilled at asking pertinent questions to extract necessary information from technical teams
• Exceptional writing and editing abilities, with a focus on clarity and audience engagement
• Familiarity with, or ability to learn quickly about, digital 3DS products, fraud risk products and customer authentication products
• Proven ability to tailor content for various audiences and comprehend their unique needs
• Strong track record of working effectively within cross-functional teams
• Highly proficient in Office 365 across Word, PowerPoint, Excel and OneDrive
• Bachelor’s degree

Responsibilities

• Develop and maintain a deep understanding of our card payment authentication products (incl. 3DS ACS, 3DS Server MPI, 3DS Directory Server), fraud risk intelligence products (signal and rules processing) and customer authentication products (biometrics, device signals, customer identity, OTPs, etc.)
• Create and structure high-quality, engaging content that effectively communicates product features, benefits, and usage to a variety of audiences
• Think like a business analyst to proactively gather the right information through interacting with developers, technical documents, and other resources, to achieve outcomes
• Balance tasks such as coordinating inputs from others, developing drafts, synthesizing complex concepts into understandable forms, and presenting ideas for deliberation before formalizing content
• Tailor content to meet the needs of different audiences (personas) and stakeholders, ensuring clarity and relevance
• Collaborate closely with your manager, a technical writer and a graphic designer to produce cohesive and visually appealing content
• Contribute to the development of training materials, product guides, product specifications, customer communications, video scripts, schematics, and more
• Continuously seek opportunities to improve content quality and effectiveness
• Produce clear, concise, and engaging product content for various audiences and platforms, including but not limited to product guides, training courses, reference portals, animation transcripts and customer communications
• Structure, organize and maintain all published product materials on the Entersekt Knowledge Centre (online reference portal)
• Actively seek out information from internal wiki resources, engineers and technical personnel to inform content development
• Distill complex technical concepts into an understandable structure and product messaging. This may include supporting diagrams, visuals, or customer communications
• Manage collaboration with team members and stakeholders to ensure content accuracy and consistency. Balance multiple tasks including drafting, reviewing, and finalizing content, while meeting deadlines
• Present concepts to management for deliberation and incorporate feedback effectively
• Edit and proofread content to maintain high standards of quality and professionalism

Preferred Qualifications

• Proficiency with technical content writing like Markdown and PlantUML
• Understanding of Gitlab and VuePress hosting

Benefits

• Flexible hours
• Remote work
• Plenty of growth opportunities