Product Delivery Manager

Summary

Join Cedar's Product Strategy & Ops team as a Product Launch Manager and play a pivotal role in improving the patient experience within the healthcare system. You will partner with cross-functional teams to launch new products and features, ensuring seamless rollouts and exceptional customer experiences. Responsibilities include managing strategic feature rollouts, fostering clear communication, identifying process improvements, and contributing to strategic planning. The ideal candidate possesses 5-7 years of experience in revenue cycle, patient engagement, or fintech within large healthcare enterprises, along with excellent communication and cross-functional collaboration skills. This remote-friendly role offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a high-growth company.

Requirements

• 5-7 years prior experience in revenue cycle, patient engagement, fintech, or navigating large healthcare enterprises
• Experience collaborating directly with Product, Engineering, Data Science, and other technical teams
• Excellent cross-functional communication skills; must be comfortable speaking with clients and large internal audiences
• Ability to act across Commercial and Makers teams to design workstreams, build processes, and drive end-to-end execution of strategic initiatives
• Bias-to-action and hands-on experience delivering business results – you’re not afraid to roll up your sleeves and get into the weeds
• Positive “can do'”demeanor, self-motivated, and self-directed
• Strong organizational skills and attention to detail

Responsibilities

• Partner with cross-functional teams (Makers, Commercial, Marketing, Delivery, & Client Growth) to launch new products and features, supporting feature rollouts, impact measurement, alpha & beta client selection, commercial enablement, internal training, and launch strategy
• Implement and manage strategic feature rollouts, working closely with our clients, client facing teams, and relevant engineering and product teams
• Foster clear internal and external communication about our evolving product direction, including roadmaps and release notes. Partner with teams and clients to act as a product SME, frequently representing our features in client meetings
• Identify and implement process improvements across the product launch lifecycle to scale effectively
• Ensure that cross-functional stakeholders are enabled with up-to-date materials, demos, client-facing decks
• Collaborate with PS&O and Makers leadership to set, track, and manage product and feature rollouts. Contribute to monthly readouts on feature adoption for leadership
• Support our quarterly and annual strategic planning and product roadmap by preparing client roadmaps, routing feature feedback to product teams, and proactively aligning with product managers on feature GTM roll out strategy
• Support other strategic product initiatives as needed through program management and analysis (e.g., updates to patient facing UI, privacy updates, cross client product changes and more)

Preferred Qualifications

Experience with Google Slides/Sheets, Powerpoint/Excel; Salesforce, Looker, SQL and Jira a plus

Benefits

• Salary/Hourly Rate Range*: $122,400 - $144,000
• This role offers a competitive benefits and wellness package
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally