Product Design Lead

Summary

Join Point as our Content Design Lead and craft compelling narratives for our home equity platform. You will collaborate with cross-functional teams to create accessible and engaging content across various formats, from UI copy to help center articles. Leveraging user research, you'll ensure seamless integration of content design into the user experience. You will also manage projects, maintain content documentation, and serve as a bridge between different teams. This role requires a Bachelor's degree, 5+ years of experience in content design, and a proven track record in developing consumer-facing financial products. Point offers a comprehensive benefits package including generous health benefits, unlimited paid time off, flexible remote work options, fully paid parental leave, and financial wellness programs.

Requirements

• Bachelor’s degree in Communications, Journalism, English, Human Computer Interaction, Design, Psychology, Finance, or a related field
• 5+ years of experience in content design, UX writing, or related roles, ideally within the fintech and/or startup setting
• Proven track record of developing and executing successful content design for consumer-facing financial products

Responsibilities

• Craft clear, accessible, and engaging copy tailored to various formats and audiences, including UI copy for digital interfaces, phone scripts for customer support, help center articles, and more
• Work side by side with product designers from initial concept through to final implementation, playing a key role in designing UI content, content hierarchies, user flows, and information architectures. Ensure that content design is seamlessly integrated into the overall user experience, rather than being an afterthought
• Create and maintain content documentation systems that streamline implementation for cross-functional teams
• Drive projects independently from concept through implementation, managing timelines effectively
• Conduct quick UX research, leveraging user testing and interviews to gather insights, continuously improve our communications, and influence product leadership
• Translate data into actionable product copy changes that drive positive business outcomes
• Serve as a bridge between marketing, sales, product, and customer service teams to share insights and harmonize content efforts across the company
• Keep brand style and copy guidelines up-to-date and educate the team on best practices and content design fundamentals

Benefits

• Generous health benefits
• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA)
• Unlimited paid time off
• Recharge with unlimited paid time off and 10 company holidays
• Flexible remote & onsite work
• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ
• Fully paid parental leave
• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay
• Financial wellness
• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options
• Extra work/life benefits
• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement