Product Designer

Summary

Join Forward Networks, a revolutionary force in network management, as a Mid-Level Product Designer. Contribute to the growth of our flagship product, Forward Enterprise, a web application designed with a consumer-like approach to network behavior data. You will translate product management requirements into elegant user experiences, leveraging your skills in user research, interaction design, and visual design. Collaborate closely with Product and Engineering teams to build and improve features based on user feedback and competitive analysis. This role requires a strong understanding of UX design processes and methods, along with experience in designing interactive web or desktop applications. Forward Networks offers a dynamic work environment and a competitive salary.

Requirements

• Four (4) or more years of experience in user research, product design, user experience design, interaction design, information architecture, or a similar role
• The ability to solve complex design problems that require alignment with a wide array of stakeholders (Product Management, Sales, Engineering, Customer Success)
• Ability to explore widely different ideas and narrow them down based on user insights
• Expert in UX design processes and methods
• Ability to work within an established design system, but comfortable pushing the framework to its limits
• Solid understanding of research methodology, capturing insights, and applying empathy to the product design process
• Experience with designing highly interactive web or desktop applications
• Mastery in design tools like Figma or Sketch
• A portfolio and samples of work demonstrating a background creating great user-centered, customer-focused design solutions
• Strong verbal communication and presentation skills
• Bachelor’s degree in UX Design, Visual / Graphic Design, Human Computer Interaction, Human Factors, or related field of study

Responsibilities

• Design experiences that satisfy our customers’ requirements
• Continually ensure that UX goals are aligned with the broader business goals
• Distill complex network engineering problems and use cases into intuitive and compelling interactive experiences that engage our users
• Conduct customer and user research, including interviews, surveys, concept testing and usability studies
• Create customer journeys, conceptual diagrams, wireframes, and prototypes
• Collaborate with Product Management and Engineering to ensure business and technical needs are met, while maintaining a strong focus on the user experience
• Define, track, and analyze metrics that are used to make measurable improvements to the product

Preferred Qualifications

• Experience with implementing ADA/WCAG-compliant designs
• Experience working in the network/IT infrastructure space
• Experience working on enterprise (B2B) products

Benefits

The base pay range for this role is between $130,000 and $150,000. Base pay will depend on your skills, qualifications, experience, and location