Product Designer, Customer Growth

Summary

Join Thumbtack's Customer Growth team as a Product Designer focusing on web-based experiences. You will be responsible for high-impact website redesigns, experimentation, and top-of-funnel optimization. Collaborate with Product, Engineering, Marketing, SEO, Brand, and Analytics teams to drive business growth and enhance the web presence. You will craft high-quality, responsive designs, own key projects, execute A/B testing, and collaborate with cross-functional partners. Effectively communicate design rationale and leverage prototyping tools. This role requires strong interaction and visual design skills, expertise in responsive web design, and experience with brand and marketing teams.

Requirements

• 4+ years of product design experience, with a strong portfolio of consumer-facing web work
• Strong interaction design fundamentals paired with high-touch visual design — you can craft elegant, engaging interfaces with modern polish
• Expertise in responsive web design, with a strong understanding of mobile web interaction patterns
• Experience working with or adjacent to brand and marketing teams
• Familiarity with lifecycle marketing, SEO, and performance-driven design strategies
• Demonstrated success driving growth through experimentation, A/B testing, and optimization
• Experience leading or contributing to large-scale website redesigns
• Strong communicator with the ability to tell stories and align diverse stakeholders around your ideas
• Experience using prototyping tools in your design workflow

Responsibilities

• Craft : Deliver high-quality, responsive designs that reflect contemporary interaction and visual design best practices — across desktop and mobile web
• Execution : Own the design for key in-flight projects within the Customer Growth team, focusing on upleveling high-traffic web experiences and optimization efforts
• Experimentation : Identify and execute on opportunities for A/B testing and conversion improvements in collaboration with data science and engineering
• Collaboration : Work closely with cross-functional partners in Product, Engineering, Marketing, SEO, and Brand to translate strategy into polished user experiences
• Communication : Use storytelling and visuals to communicate design rationale and bring stakeholders along in your process
• Prototyping : Leverage prototyping tools to communicate ideas, validate hypotheses, and refine interaction flows