Product Enablement Manager

Summary

Join Movable Ink as a Product Enablement Manager and play a key role in driving client retention and new product adoption for our AI Da Vinci product. You will conduct training sessions, create internal documentation, and strategize campaign launches. This role involves collaborating with various teams, monitoring feature adoption, and providing product feedback. Success will be measured by feature adoption, client retention, and upsell performance. You will report to the Senior Director, Product Enablement & Education. The position offers a competitive salary, stock options, and a comprehensive benefits package.

Requirements

• 3+ years of experience in: product enablement/product training; client services; product management; client solutions; email service provider (ESP) campaign production/operations
• Experience with training, enabling or educating end users on product and platform
• Strong presentation skills and executive presence, with the ability to explain and break down complex concepts to non-technical audiences
• Strong organizational and communication skills
• Ability to manage multiple projects with cross-functional stakeholders

Responsibilities

• Serve as a subject matter expert (SME) on Da Vinci Product features for Client Experience/GTM
• Conduct enablement/training sessions on new Da Vinci product release features
• Highlight benefits to customers/client experience and other product dependencies on new feature adoption
• Lead product-client experience adoption office hours on a weekly basis
• Create, manage and maintain internal best practice documentation for new feature and core feature adoption
• Strategize, implement and assist customers in launching Da Vinci campaigns with new product releases
• Monitor and adoption of all new Da Vinci features
• Flag when adoption trends are low
• Implement product adoption mitigation steps when certain features are under-utilized
• Provide customer feedback to the product on feature releases, requests updates, flag product bugs etc
• Collaborate with EPD on GTM activities for new releases
• Liaison with Product Managers on release timelines to understand potential downstream GTM impacts
• Lead Da Vinci feature early access program and collect feedback to share with Product Managers
• Lead Da Vinci training and onboarding activities for new and existing hires
• Create content through authoring tools for internal stakeholder training
• Lead internal training sessions, where appropriate and necessary
• Support Customer Education team as/when needed on customer-facing training for Da Vinci

Preferred Qualifications

Experience with martech/SaaS, AI / Movable Ink Da Vinci

Benefits

• The base pay range for this position is $75,000-$91,000/year, which can include additional on-target commission pay/bonus
• Stock options and other incentive pay may be provided as part of the compensation package
• A full range of medical, financial, and/or other benefits, depending on the position ultimately offered