Product Marketing Enablement and Content Manager

Summary

Join Appen as a Product Marketing Enablement & Content Manager and play a vital role in equipping our internal teams with the resources to excel. You will create, curate, and manage high-quality content, including documentation, technical guides, and FAQs. This role involves collaborating with cross-functional teams, delivering training sessions, and ensuring effective communication of product updates. The ideal candidate possesses strong writing, communication, and organizational skills, along with experience in product marketing or technical writing within a technology environment. A Bachelor's degree in a related field is required. This position offers a competitive salary and the opportunity to contribute to a company at the forefront of AI enablement.

Requirements

• Experience: 3+ years in product marketing, technical writing, or enablement roles, preferably in a technology or SaaS environment
• Exceptional writing and communication skills with the ability to convey technical concepts clearly
• Strong organizational and project management skills, capable of managing multiple projects simultaneously
• Proficiency with content management tools and platforms (e.g., Confluence, SharePoint, or similar)
• Familiarity with software release cycles and technical documentation standards
• Strong presentation skills and comfort delivering training to diverse audiences
• Bachelor’s degree in Marketing, Communications, Technical Writing, or a related field

Responsibilities

• Develop, curate, and maintain a library of high-quality content, including functional documentation, technical guides, FAQs, and process documents
• Collaborate with cross-functional teams (Product, Engineering, Marketing, and Delivery) to ensure accurate and timely documentation of features and releases
• Manage and continuously update content repositories, ensuring accessibility and version control
• Partner with internal teams to understand training needs and deliver customized enablement sessions for crowd and delivery teams
• Conduct live and recorded seminars or webinars to ensure alignment on product updates, best practices, and key processes
• Serve as the primary point of contact for disseminating product knowledge across internal teams
• Own the creation and delivery of release notes, ensuring they are clear, actionable, and targeted to the appropriate audience
• Develop associated functional documents for new features, updates, and changes, ensuring users have the tools to effectively implement updates
• Ensure the communication of release information is consistent and timely across all channels
• Organize and lead training sessions on new features, processes, or best practices
• Provide hands-on workshops to help teams understand the implications of product changes on their day-to-day workflows
• Collect and address feedback to continuously improve enablement efforts
• Oversee the creation, maintenance, and publication of technical documentation for internal and external stakeholders
• Ensure documentation is user-friendly, comprehensive, and aligned with brand standards
• Conduct regular audits to ensure documentation reflects the latest product capabilities and processes

Preferred Qualifications

• Experience working with global teams or in remote/distributed environments
• Familiarity with tools like Jira, Salesforce, or collaboration platforms like Slack

Benefits

$90,000 - $130,000 a year