GetResponse is hiring a
Product Expert

Summary

The job is for a Product Expert at GetResponse, a SaaS company specializing in email marketing and automation. The role involves serving as the primary product expert for US-based customers, facilitating webinars and training sessions, conducting onboarding calls, developing product content, representing the company at industry events, and collaborating with the team.

Requirements

• Proven experience in email marketing SaaS
• Strong technical knowledge of email marketing tools and platforms
• Experience in customer retention strategies and practices
• Demonstrated ability to create and deliver product training materials
• Excellent communication skills, both written and verbal, with a strong focus on US market needs
• Experience attending and presenting at industry events
• Willingness to travel within the US for industry events and client meetings

Responsibilities

• Serve as the primary product expert for US-based customers
• Facilitate and lead US-specific product webinars and training sessions
• Conduct onboarding calls and support retention-focused activities for US customers
• Develop and maintain US-specific product content, including videos and course
• Represent the company at industry events and conferences in the US
• Collaborate with the team to ensure alignment and knowledge transfer

Preferred Qualifications

• Prior experience in a sales role or direct involvement in sales processes
• Experience with international teams or remote working environments

Benefits

• Home office set up – a one-time bonus for a maximum of 1,000 PLN (or equivalent) to help set up your home office space
• Employee referral program – up to 10,000 PLN for recommending a friend
• Flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• Wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc
• Modern equipment – most of our teams work on MacBooks
• Language classes
• Internal initiatives like webinars, knowledge-sharing sessions, and more!