Cision is hiring a
Onboarding Specialist

Summary

Join Brandwatch's Onboarding team as a consultant and coordinator, enabling customers to use their products effectively. This role involves consulting with clients, coordinating resources, and representing the company in client-facing meetings.

Requirements

• Proficiency in English and German
• A passion for helping customers and a dedication to providing a best-in-class service experience
• Prior experience with software onboarding or customer-facing roles
• An ability to adapt quickly to new software and constantly changing business requirements
• An ability to use data to analyze results and make data-driven decisions
• Experience working in a deadline-driven environment
• Strong communication skills and the ability to build strong relationships quickly

Responsibilities

• Will become an expert in the Brandwatch suite of products and stays up to date on industry trends
• Can autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability
• Can coordinate resources and delegate where needed ensuring all work meets the highest level of standard
• Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
• Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals
• Can manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
• Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders

Benefits

• Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!
• Possibility to work fully remote
• Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense); Group life assurance - employer paid
• Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution
• Cycle to work
• Employee discounts platform - through Reward Gateway
• Dental insurance - preference premiums at employee’s cost + option to add family members
• Employee assistance plan (EAP) & Full Calm subscription
• Maternity/parental leave policy & Sabbatical leave policy