Remote Product Implementation Manager

Summary

Join our fast-growth and well-funded technology business as a Product Implementation Manager, where you will be at the forefront of onboarding clients, implementing and activating products, providing technical support, and ensuring our products remain in excellent condition.

Requirements

• Self-driven with strong client-facing and technical management experience
• Analytical mindset and quick learner
• Process-driven with excellent collaboration skills
• Semi-technical background and tech-savy, with experience using tech tools to improve internal processes (Dev Tools, DataDog, Google Tag Manager, Looker, Google sheets, Zapier, ChatGPT, Gemini, API integrations, data integration platforms, etc)
• Experience in change and transformation projects
• Strong problem-solving and decision-making abilities

Responsibilities

• Problem-solving
• Communicate and problem solve with partners
• Ensure Go-live timelines are met even when issues surfaced
• Identify and resolve technical issues
• Manage and execute complex product implementations for key clients
• Follow all internal processes and organise your time accordingly
• Understand how to prioritise workload
• Review lessons learnt with each process
• Scrupulously maintain accurate reporting of customer status in internal systems
• Conduct in-depth requirements gathering and analysis to understand client needs and customise implementation plans accordingly
• Embrace automation tools, AI, and non-coding solutions to streamline onboarding, provide proactive support, and deliver data-driven insights across the business and for all squads
• Coordinate cross-functional teams and external vendors to ensure efficient collaboration and timely project completion
• Communicate with client’s providers to ensure the go-live process is quick and goes smoothly
• Act as the main point of contact for clients throughout the implementation process and after activation, promptly addressing inquiries and resolving issues to ensure a positive client experience

Preferred Qualifications

• Previous hotel tech experience
• Communication fluently in APAC region specific languages

Benefits

• 20 days paid time off
• CPF contributions
• Stock options
• Enhanced maternity & paternity
• Ben benefits* (S$85 per month health and wellbeing budget)
• Learning budget - S$450 per calendar year*
• Life Event leave (marriage, moving house, child’s first day at school, ceremony or graduation)
• Make a Difference (volunteering) day
• Monthly remote and in-office socials
• Quarterly review socials
• Hybrid working
• Refer a Friend policy
• Flexibility with childcare
• Sabbaticals (from year three onwards)