Product Lead

Summary

Join Masabi, a global leader in fare payment technology, as a Product Lead for a strategic customer program in Montreal. You will be the primary product contact for ARTM, the regional transit authority, guiding their fare payment modernization initiative using Masabi's platform. This customer-facing role involves leading bilingual workshops, documenting requirements, and collaborating with internal and external teams. You will ensure alignment between ARTM's vision and Masabi's platform capabilities, delivering impactful solutions while maintaining product integrity. This high-impact role offers a clear path to leadership, evolving into a Head of Product position. The position is remote-first for candidates based in Eastern Canada, with some travel to Montreal.

Requirements

• Strategic thinker with experience leading complex customer-facing product initiatives
• Solid background in product management within SaaS, platform, or mission-critical B2B environments
• Product leadership experience including line management or coaching other PMs
• Confident facilitating workshops and writing clear, detailed documentation for enterprise users
• Comfortable with scaled agile delivery (e.g. SAFe), including PI Planning and cross-team coordination
• Fluent in English and French, able to present, write, and collaborate in both languages
• Skilled at balancing customer priorities with product direction to drive scalable outcomes
• Confident presenting solutions to both technical and non-technical audiences
• Strong track record of executive-level stakeholder engagement and roadmap negotiation
• Comfortable with regular travel to Montréal for program events and planning (10-20%)

Responsibilities

• Own the end-to-end product relationship with ARTM, aligning program goals with Masabi’s product roadmap and platform principles
• Lead bilingual (EN/FR) discovery workshops to clarify goals and document requirements through artefacts such as user journeys, briefs, and functional specs
• Maintain a single prioritised product backlog; guide the customer toward configuration-first solutions over custom development
• Represent Product in scaled agile ceremonies including PI Planning and program-level syncs
• Collaborate with platform PMs to ensure ARTM’s needs are factored into the wider roadmap
• Build trusted, strategic relationships with customer stakeholders, positioning Masabi as a long-term partner
• Manage product input into governance reporting, including KPI dashboards, risk registers, and SteerCo materials
• Act as the primary product contact for internal delivery teams and external systems integrators

Preferred Qualifications

• Experience delivering large-scale public sector or multi-agency programs
• SAFe certification (PO/PM or SPC) or equivalent agile-at-scale training
• Exposure to fare collection, payments, or transit technology in North America or EMEA

Benefits

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year
• On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
• Private Healthcare and Life Insurance via Trinet
• Menopause support
• Choice of a workstation
• CAD$325 per year to spend on your home office
• Ability to work for up to 3 months per year from any country in the world
• Enhanced family leave