Product Manager

Summary

Join Cloudbeds as a Product Manager of Distribution and play a key role in developing and optimizing our distribution products. You will oversee end-to-end implementation of distribution-related integrations, ensuring optimal connectivity. Collaborate with cross-functional teams to deliver robust solutions for property owners and managers. Leverage your expertise in cross-platform API connectivity and understanding of distribution concepts within the hospitality industry. Experience launching new products and growing adoption is essential. This role requires strong technical skills, excellent communication, and data-driven decision-making abilities.

Requirements

• 5+ years of product management experience, with at least 2 years focused on platform or SaaS products in the hospitality or property management industry
• Proven experience in developing features for mid-market or larger enterprises, especially those with complex operational needs
• Strong proficiency in technical APIs and integrations methodology within the hospitality industry
• Familiarity with Property Management Systems (PMS) and their role within the hospitality industry, as well as platform scalability best practices
• Familiarity with Central Reservation Systems (CRS) and their role within the hospitality industry
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences
• Strategic mindset with a hands-on approach to executing product roadmaps
• Analytical skills with experience using data to inform product decisions
• Ability to thrive in a fast-paced environment
• Ability to initiate and drive projects to completion with minimal guidance
• Bachelor's degree; advanced degree or MBA is a plus

Responsibilities

• Oversee end-to-end implementation of distribution-related integrations, ensuring optimal connectivity from channel partner through to the Cloudbeds application
• Understand and optimize the entire distribution lifecycle - from rate, inventory, and content setup to booking import and ingestion
• Optimize the greater Cloudbeds application in order to meet the complex needs of mid-sized and larger properties, in the context of Distribution feature delivery
• Ensure the delivery of scalable, accurate, and efficient solutions that can adapt to the needs of growing and diverse customer bases
• Conduct market research and gather customer insights to define and prioritize features that maximize value for property managers and owners
• Collaborate with engineering teams to optimize platform performance and address technical challenges
• Define, document, and communicate objectives, requirements, and constraints for engineering initiatives and product releases
• Collaborate closely with external distribution partners throughout the integration lifecycle and beyond
• Serve as the primary liaison between business and technical teams, ensuring alignment on priorities and objectives
• Work closely with property managers, owners, and operations teams to gather feedback and translate their needs into actionable product requirements
• Collaborate with engineering, design, sales, and marketing teams to deliver features on time and within scope
• Communicate effectively with internal and external stakeholders to articulate the value and functionality of platform enhancements
• Define success metrics and key performance indicators (KPIs) to evaluate the performance of new features and overall platform health
• Use data and customer feedback to drive continuous improvement of the platform

Preferred Qualifications

Experience working directly in hospitality, preferably in a distribution or revenue management role for mid-market or larger hotels or chains

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer