Product Manager

Summary

Join Cloudbeds, a leading hospitality platform, as a Product Manager of Distribution! You will oversee the development and optimization of distribution products, working closely with cross-functional teams. This role requires 5+ years of product management experience, with at least 2 years in the hospitality industry. You'll leverage your expertise in APIs, PMS, and CRS to deliver robust solutions for mid-sized and larger properties. Cloudbeds offers a remote-first culture, flexible working schedules, open Paid Time Away, and opportunities for professional development. If you're a data-driven leader with excellent communication skills, we encourage you to apply!

Requirements

• 5+ years of product management experience, with at least 2 years focused on platform or SaaS products in the hospitality or property management industry
• Proven experience in developing features for mid-market or larger enterprises, especially those with complex operational needs
• Strong proficiency in technical APIs and integrations methodology within the hospitality industry
• Familiarity with Property Management Systems (PMS) and their role within the hospitality industry, as well as platform scalability best practices
• Familiarity with Central Reservation Systems (CRS) and their role within the hospitality industry
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences
• Strategic mindset with a hands-on approach to executing product roadmaps
• Analytical skills with experience using data to inform product decisions
• Ability to thrive in a fast-paced environment
• Ability to initiate and drive projects to completion with minimal guidance
• Bachelor's degree; advanced degree or MBA is a plus

Responsibilities

• Oversee end-to-end implementation of distribution-related integrations, ensuring optimal connectivity from channel partner through to the Cloudbeds application
• Understand and optimize the entire distribution lifecycle - from rate, inventory, and content setup to booking import and ingestion
• Optimize the greater Cloudbeds application in order to meet the complex needs of mid-sized and larger properties, in the context of Distribution feature delivery
• Ensure the delivery of scalable, accurate, and efficient solutions that can adapt to the needs of growing and diverse customer bases
• Conduct market research and gather customer insights to define and prioritize features that maximize value for property managers and owners
• Collaborate with engineering teams to optimize platform performance and address technical challenges
• Define, document, and communicate objectives, requirements, and constraints for engineering initiatives and product releases
• Collaborate closely with external distribution partners throughout the integration lifecycle and beyond
• Serve as the primary liaison between business and technical teams, ensuring alignment on priorities and objectives
• Work closely with property managers, owners, and operations teams to gather feedback and translate their needs into actionable product requirements
• Collaborate with engineering, design, sales, and marketing teams to deliver features on time and within scope
• Communicate effectively with internal and external stakeholders to articulate the value and functionality of platform enhancements
• Define success metrics and key performance indicators (KPIs) to evaluate the performance of new features and overall platform health
• Use data and customer feedback to drive continuous improvement of the platform

Preferred Qualifications

Experience working directly in hospitality, preferably in a distribution or revenue management role for mid-market or larger hotels or chains

Benefits

• Flexible working schedules
• Open Paid Time Away policy
• Opportunity to travel and work remotely
• Access to professional development, including manager training, upskilling and knowledge transfer