Product Manager

Summary

Join Euromonitor as a Product Manager and lead the strategy and development of ITSM tooling, primarily the HALO platform. Collaborate with stakeholders to define product vision, manage the product roadmap, and ensure successful platform adoption. You will be responsible for platform administration, configuration, and managing vendor relationships. This role requires strong project management skills, experience with Agile methodologies, and a focus on delivering value to the business. The position offers flexible work schedule options, including remote work, and a positive work environment.

Requirements

Excellent knowledge and experience in delivering projects through Agile methodologies

Responsibilities

• Define the scope and vision for HALO, own the HALO product roadmap and any associated business cases
• Communicate improvements to the business ensuring our ITSM platforms meet user needs - accountability for delivering value to the customer over time
• Successful adoption of the HALO platform across the enterprise
• Product Management lifecycle with a focus on growth and maturity including upgrades and new module adoption, automation and integration opportunities
• Excellent knowledge and experience in delivering projects through Agile methodologies
• Lead, participate manage necessary agile project ceremonies and artifacts required in the successful delivery of HALO improvements and operational stability of the product
• Managing the product backlog and prioritising work items based on changing requirements
• HALO vendor relationship extending to contract and service reviews
• Sets, monitors, and reviews costs to budget pertaining to HALO (ranging from License/platform to potential consultancy costs)
• Administration of the platform; Production, Dev/Sandbox and any staging areas
• Maximise value by identifying additional business outcomes the platform can enable
• Collaborating with users and stakeholders to understand and anticipate their needs and translate them into product requirements
• Identify other ITSM products that would benefit from Product Management and build a portfolio
• Champion owned product(s) and prioritise a product-centric strategy
• Shield the team from unnecessary interruptions or requests that alter direction
• Engage and mediate with stakeholders in requirements and outcomes
• Collaborate with team to explore and confirm what adds value currently and what might add value in the future
• Develop a prioritised roadmap and use it to communicate your product strategy with stakeholders
• Manage uncertainty while controlling scope, ensuring critical deadlines are met and value is delivered
• Suggest various product management techniques
• Work transparently and share progress
• Leverage your experience in project management methodologies, including the use of relevant tools and techniques
• Identify and define the methodologies most suitable for the area
• Oversee projects in conjunction with the Service Desk Team and necessary resolver groups
• Experience applying agile principles in practice - evaluate and choose the most suitable delivery methods and processes
• Make work visible for the team using measurements to deliver and report on results
• Assess the value of each item on your roadmap
• Weigh effort against value when setting priorities

Benefits

• Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours
• Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged
• Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts