Product Manager

Summary

Join Mindbody + ClassPass, a leader in the fitness and wellness industry, as a Product Manager - Payments Platform. You will lead the strategy, development, and execution of our payments product, owning the end-to-end payment process. Collaborate with engineering, design, finance, compliance, and external partners to build and optimize a seamless, secure, and scalable payments experience. This role directly impacts how merchants accept payments and how our platform remains compliant. We offer a remote-first culture with flexible hours, unlimited vacation, and comprehensive benefits. Apply today and help us shape the future of fitness and wellness technology!

Requirements

• 5+ years of experience in product management, with a strong background in payments, fintech, or financial services
• Deep understanding of payment processing, money movement, acquiring, issuing, and settlements
• Experience working with payment processors, gateways, banks, or card networks (e.g., Visa, Mastercard, ACH, RTP, wallets)
• Strong understanding of compliance and regulatory requirements (PCI-DSS, KYC, AML, NACHA, PSD2)
• Technical fluency – ability to work with APIs, payment integrations, and data flows
• Proven ability to ship new payment products in a fast-paced, high-pressure, deadline-driven environment
• Excellent analytical and problem-solving skills – balancing business needs, user experience, and technical constraints
• Strong communication and stakeholder management skills – able to work cross-functionally with engineering, finance, legal, and operations
• Proficiency in JIRA, Confluence, and Agile methodologies

Responsibilities

• Own and drive the product roadmap for Payments, ensuring a scalable, reliable, and compliant payments experience
• Define and document product requirements (PRDs/BRDs, user flows, API specs) for payment processing, money movement, and merchant onboarding
• Oversee end-to-end payment flows, including authorization, settlement, reconciliation, and payouts
• Integrate and manage partnerships with payment processors, banks, card networks, and third-party vendors
• Work closely with engineering to implement secure, high-performance payment infrastructure
• Ensure the payments platform meets compliance, regulatory, and risk management requirements, including PCI-DSS, KYC, AML, and chargeback management
• Improve the merchant experience by optimizing payment onboarding, reporting, reconciliation, and dispute resolution
• Analyze payment performance metrics (approval rates, chargebacks, fraud rates) and continuously improve reliability and conversion rates
• Collaborate with finance and operations teams to ensure efficient money movement, settlements, and financial reporting
• Stay ahead of industry trends, payment regulations, and emerging technologies (e.g., real-time payments, digital wallets, tokenization)

Preferred Qualifications

• Experience in a Payments Facilitator (PayFac) environment is a plus
• Background in fitness, SaaS, or subscription businesses is a plus

Benefits

• Remote-first culture – work from anywhere with flexible hours
• Unlimited vacation policy – take time off when you need it
• Comprehensive Benefits – we invest in our team’s success, including company-matching 401K, healthcare, and other wellness benefits