Product Manager

Summary

Join ModMed's Product Management team as a driven Product Manager to plan, develop, and execute the roadmap for ModMed’s Practice Management platform. You will oversee the product definition methodology, describe features, facilitate design, and support development, balancing strategic and tactical needs. This role involves leading a team (Business Analysts and/or Product Owners), advocating for the development team, and leveraging your practice management and medical billing knowledge. The position offers growth within healthcare software and contributes to improving medical practice success and patient outcomes. You will collaborate with various teams, manage releases, and contribute to a customer-centric quality culture. Some domestic travel is expected.

Requirements

• Bachelor's degree preferred
• 5+ years of Product Management healthcare tech experience managing a roadmap and/or creating functional requirements in the form of use cases/user stories, business processes, and technology requirements
• Deep knowledge of healthcare technology, medical billing, and experience using practice management software are required
• Strong leadership skills with the ability to manage not only your roadmap but also the requirements and expectations for your team
• Well-developed presentation skills are necessary, as you will be presenting to a wide variety of audiences, including customers and executives
• Strong project management skills with keen attention to organizational, written detail & problem-solving skills, and the ability to work in a fast-paced environment
• Confidence in your decision-making and comfort in advocating for your decisions, thus ensuring roadmap support, feature accuracy, and appropriate prioritization
• The capability of managing multiple priorities and deadlines while being well-organized, self-directed, and able to work with minimal supervision
• The ability to collaborate, actively listen, and independently drive meetings with stakeholders as well as various departments and roles within the organization, including Engineering, Product Management, User Experience, and customers
• Successful track record working with teammates in different countries and time zones
• Some domestic travel is expected (<25%)

Responsibilities

• Understand the needs of the market, customers, and key internal stakeholders, and apply that knowledge to execute on a roadmap that meets company and customer goals
• Effectively present and communicate the strategic vision and tactical details of the roadmap, both internally and externally
• Produce various informational materials such as slide decks, Google Sheets, customer communications, etc, to illustrate and communicate the product strategy, features, and releases
• Collaborate with Engineers and Engineering leadership, QA teams, Business Analysts, Product Owners, various internal stakeholders, and customers to define business requirements for features, using data to drive your decision-making
• Participate in Agile ceremonies, planning, and team stand-ups to ensure alignment between product and engineering teams
• Work collaboratively with the Release Train Engineer and Engineering leadership on product refinement and release processes
• Provide guidance and assistance converting requirements into clearly defined and detailed user stories, owning them throughout their lifecycle, ensuring clarity in scope, technical feasibility, and acceptance criteria
• Provide leadership and guidance while assisting your Business Analysts and Product Owners with defining/documenting JIRA epics to drive delivery against requirements and track/manage the delivery of key capabilities and features
• Conduct detailed research into enhancement ideas, including statistical sampling, client and stakeholder interviews, market research, etc
• Work with cross-functional teams for software release management and rollout of release documentation
• Manage alpha & beta releases, including customer interaction and feedback leading up to and through launch
• Actively contribute to company and departmental goals
• Act as an agent of change to foster a customer-centric quality culture throughout the organization and drive measurable improvements through enhancements and automation

Preferred Qualifications

• Experience building EMR/EHR software will make you stand out
• Previous people-leader or Product team lead experience is a plus
• Familiarity with tools like Jira and Confluence, as well as a strong working knowledge of Google Suite, is a plus
• Familiarity with Agile methodologies (e.g., SAFe) is a plus

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind