Product Manager

Summary

Join NBCUniversal as a Product Manager to spearhead the development and optimization of Jira Align and Atlassian Analytics products. This key role involves driving user adoption, prioritizing feature requests, managing integrations, and crafting product roadmaps. You will lead training initiatives, maintain documentation, and ensure best practices are followed. The ideal candidate is passionate about high-quality, user-driven products and optimizing Atlassian tool usage within the organization. This fully remote position offers a competitive salary and comprehensive benefits package.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred or equivalent related work experience
• 5+ years of experience in Atlassian product management, with a focus on Jira Align
• Deep understanding of Jira Align, Atlassian Analytics, and integrations within the Atlassian ecosystem
• Proven track record in driving user adoption for enterprise software tools through training, support, and engagement
• Strong communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical teams
• Excellent organizational and project management skills with the ability to prioritize and manage competing tasks
• Experience with product usage analytics, reporting tools, and performance metrics

Responsibilities

• Define and manage the product roadmap for Jira Align and Atlassian Analytics, aligning with the organization’s objectives
• Continuously evaluate product performance and work with stakeholders to define new features, enhancements, and integrations that align with business needs
• Develop and execute strategies to increase user adoption of Jira Align and Atlassian Analytics across the organization
• Coordinate and conduct training sessions and create materials to ensure users understand how to effectively utilize these tools
• Maintain training content and user documentation, ensuring it remains current with product updates
• Collect, analyze, and prioritize feature requests from users and stakeholders to inform the product backlog
• Engage with users regularly to understand their pain points and gather feedback on product performance
• Collaborate with the development team to ensure that feature requests are translated into actionable product improvements
• Oversee the integration of Jira Align and Atlassian Analytics with other systems and tools used within the organization
• Work closely with IT and technical engineering teams to ensure seamless integrations and data flow between platforms
• Manage licensing for Jira Align and Atlassian Analytics products, ensuring the company has the appropriate number of licenses for active users
• Monitor license usage and optimize licensing strategies to reduce costs while maintaining the required tool availability
• Create and maintain comprehensive user manuals, knowledge base articles, and onboarding materials for new users of Jira Align and Atlassian Analytics
• Oversee the onboarding process to ensure new users are fully equipped to start using the tools effectively
• Establish and promote best practices for using Jira Align and Atlassian Analytics to ensure optimal product usage across the organization
• Define and track key performance indicators (KPIs) for user adoption, system performance, and overall tool effectiveness
• Generate regular reports on tool usage, feature adoption, and overall impact on business operations

Preferred Qualifications

Certifications: Atlassian certifications (e.g., Jira Software Administrator, Jira Align) and certifications in Agile methodologies, such as Scaled Agile Framework (SAFe) , Certified ScrumMaster (CSM) , Certified Scrum Product Owner (CSPO) , or other relevant Agile certifications, are a plus

Benefits

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks