Remote Product Manager

Summary

Join Ometria's Product Team as a Product Manager and contribute to our ambitious growth goals in the UK and US. You will lead the development of new AI-powered features for our Customer Data and Experience Platform, enhancing the customer experience and driving revenue growth. Collaborate with developers, data scientists, and designers to shape the future of our AI initiatives. This role involves managing the product roadmap, prioritizing features, and ensuring successful product delivery. You will work closely with stakeholders across the organization and be responsible for user research and data analysis to inform product development. The ideal candidate has 3-4 years of product management experience in enterprise software, particularly in the marketing space, with proven experience in ML/AI.

Requirements

• At least 3-4 years of product management experience in an enterprise software organisation
• Experienced with ML/AI - you have proven product management experience with ML/AI features on products utilising large data sets
• User-focused - you care deeply about users and their experience using a product. You collect data and lead sessions to become an expert on who they are
• Curious - you are always keen to understand the ‘why?’
• Outcome orientated - you always want to take ownership to solve a problem and keep your eye on the prize
• Pragmatic - you know that the most comprehensive way of solving a problem is not always the best way

Responsibilities

• Manage roadmap end-to-end: Own the end-to-end management of the product roadmap, ensuring alignment with company goals, customer feedback, and market trends
• Successfully prioritize features and initiatives based on strategic importance, resource availability, and customer impact, effectively balancing short-term needs with long-term vision
• Deliver on commitments: Uphold a track record of reliability and accountability by consistently delivering on promises and meeting agreed-upon deadlines
• Build trust and credibility with customers and internal teams by ensuring that product deliverables meet or exceed expectations and are aligned with stated objectives
• Enhance customer experience: Elevate the customer experience by delivering intuitive and impactful product improvements that delight users and drive customer satisfaction
• Proactively gather and analyze user feedback, incorporating insights into product development cycles to continuously improve usability and functionality
• Achieve revenue growth targets: Drive revenue growth through the successful launch of new product features and enhancements that drive customer adoption, retention, and expansion
• Collaborate closely with sales and marketing teams to identify opportunities for upselling and cross-selling, effectively maximizing customer lifetime value
• Stakeholder engagement and alignment: Cultivate strong relationships with key stakeholders across the organization, including engineering, sales, marketing, and customer success, to ensure alignment and support for product initiatives
• Effectively communicate product vision, strategy, and roadmap updates to internal teams and external stakeholders, fostering collaboration and buy-in
• Drive product innovation: Spearhead the development of new features and enhancements to the platform, driving innovation that addresses customer needs and market demands
• Continuously identify opportunities to deliver value-added solutions that differentiate our product from competitors and strengthen our market position
• Work with the Senior Leadership team to shape the roadmap
• Identify new opportunities to enhance the product based on your conversations with our senior leadership team, customers, retail space knowledge and trends
• Educate customers and internal stakeholders on new features
• Own the presentation and delivery of key customer engagement activities such as product demonstrations, roadmap reviews, and strategic planning sessions
• Oversee and execute end-to-end product development process on time
• You will be in charge of overseeing and executing the discovery, development and release of features within your team with the help of the product design, engineering manager, development and technical writer teams
• Project manage and communicate challenges
• Identify risk factors ahead of time and handle communications with relevant stakeholders promptly
• Set and deliver on business and customer expectations
• Provide your team with the business context and customer needs for each project to ensure they have all the information they need to make decisions and be autonomous
• Be a retail expert and understand user needs
• You will be in charge of the user research which will give you plenty of opportunities to learn about our users and the needs of retail businesses
• Understand our customers data
• In order to deliver data driven products you will understand the vast datasets we have and help create insights, derive ideas and solutions for the features you’re in charge of

Preferred Qualifications

Bonus if any is in the marketing space

Benefits

• 30 days holiday + 1 day on your birthday (plus bank holidays)
• Health Insurance (Bupa)
• Mental Health Support (Spill, Calm)
• Cycle to work scheme
• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
• Professional Development Fund