Product Manager

Summary

Join Sinch’s emergency services team as a Product Manager responsible for all aspects of several key products. You will conduct market analysis, gather customer needs, build product requirements, and align the product roadmap with business goals. Responsibilities include expanding relationships with the development team, translating business needs into technical requirements, and driving projects across multiple functional teams. You will work with account teams to determine customer needs, build business cases for new products, and partner with leadership for effective implementation. You will own the product roadmap, manage daily prioritizations, and collaborate with various teams throughout the product lifecycle. This role requires strong communication, analytical, and leadership skills, along with experience in product management and emergency services solutions.

Requirements

• 3 years + of experience in a product management role
• Bachelor’s Degree in Business Administration or Engineering
• Experience with Emergency Services solutions
• Working knowledge of 9-1-1 regulations and solutions in the US & Canada
• Good understanding of software development life cycle
• Prior experience working in an Agile SDLC environment
• Business requirements authoring and management
• Working knowledge of all aspects of Microsoft Office suite of products
• Excellent verbal and written communication skills - documentation, presentations, and flowcharts

Responsibilities

• Be responsible and in charge of all aspects of several key products
• Handle market analysis, assessment, respond to RFP’s, gather customer needs and build product requirements
• Balance and align the product roadmap with business goals
• Expand the relationships that exists with the development team, helping translate business needs into technical requirements
• Drive projects across multiple functional teams
• Pull groups together and help them focus on results and exceeding customer expectations
• Work with our account teams in determining customer/new market needs and priorities
• Build business cases for new products and significant product enhancements
• Partner with leadership to ensure effective development and implementation of product plans
• Own and be responsible for managing the roadmap and day-to-day prioritizations for several emergency services products
• Work closely with leadership, product development and account management to manage our emergency services product portfolio throughout all phases of the product life cycle, from introduction through sunsetting
• Own product roadmap for emergency services products, collaborate with development team and manage customer expectation around product and feature delivery
• Engage with internal and external stakeholders to elicit requirements and understand priorities
• Prioritize product enhancements and customer requests by making smart, decisive tradeoffs using data-driven analysis and sound judgment
• Review product deliverables, participate in user acceptance testing and production implementation activities
• Help new customers understand the value of and adopt Sinch’s Emergency Services platform
• Conduct visits with customers, perform competitive analysis, and work with internal teams - Sales, Development, Technical Support, etc. - to understand market needs
• Be an innovator with demonstrated ability to craft a vision, get people excited by ideas and get them quickly to market
• Develop business cases for new products and significant product enhancements, including identifying customer needs, product and/or feature gaps, identifying solutions, market sizing, sales projection, costs, planning/management, etc
• Communicate product positioning and strategic value both internally and externally
• Proactively engage customers, partners, and internal stakeholders on the products and roadmap
• Develop, maintain, and manage implementation of product roadmaps
• Lead the product launch process to ensure the organization is ready to train, deploy, and support the product in the market
• Measure results against business case expectations

Preferred Qualifications

MBA

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice