Softrams is hiring a
Product Manager, Remote - United States

Summary

Softrams is seeking a Product Manager with 5+ years of experience to develop product vision and drive technical teams for modern applications in the U.S. federal government enterprise IT solutions. The role offers remote work and benefits including health insurance, retirement benefits, paid time off, remote work, flexible hours, life and disability insurance, bonuses and incentives, professional development opportunities, wellness programs, family and parental leave.

Requirements

• 5+ years of total experience as a product manager in an agile software development environment
• Bachelor’s degree
• Excellent spoken and written communication skills
• Direct experience working with user experience (UX) teams to incorporate feedback into product requirements and roadmaps. Demonstrated experience of improving products to benefit end users
• Experience in an Agile environment, leading agile sprint teams and using agile collaboration tools (Jira, confluence, etc.)
• Strong skills in documenting complex technical and business problems in a simple and intuitive manner that others can understand
• Expertise in transforming complex policies, processes, and user needs into product vision, documentation, and roadmaps
• Experience in end-to-end business process analysis to identify gaps and improvements
• Experience using cloud monitoring software to understand performance, such as Splunk
• Expertise in finding accurate and useful metrics of product performance

Responsibilities

• Lead an interdisciplinary delivery team to create a vision, develop, and enhance products on a day-to-day basis
• Identify problems and meet needs of internal and external customers, define and prioritize product requirements, lead agile development process, execute timely product launches, continuously enhance and optimize performance
• Occasionally providing troubleshooting support for incident resolution through triage
• Lead conversations that address the origin of inbound client requests and co-facilitate conversations on the feasibility of proposed solutions
• Lead the team’s technical documentation practices
• Collaborate with technical lead in scoping incremental delivery, focusing on providing value to the users’ end-to-end experiences
• Serve as the team’s primary point of contact for clients, stakeholders, and other agile teams alongside a technical lead (engineering manager)
• Help clients and stakeholders define and refine business requirements to ensure that what the team builds meets business and user needs
• Facilitate team agile ceremonies, including sprint planning, stand-ups, and retros
• Work with the customer, users, and other contractors to gather, understand, and document business, functional, technical & non-technical requirements
• Conduct product analysis sessions, work group calls, and engage customers to provide requirements and feedback
• Provide clear qualitative and quantitative information to teams and stakeholders

Preferred Qualifications

• Group facilitation experience, especially between interdisciplinary teams and business groups
• Demonstrated experience with Kanban
• 5+ years of experience working with Federal Government program
• Experience conducting user research activities
• Experience troubleshooting and monitoring customer service incidents
• Experience with ServiceNow

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance
• 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly DoordashDashPass subscription
• Group discounts via LifeMart ADP