Product Manager

Summary

Join Twilio as the next Channel Product Manager within the Email and Messaging product team, focusing on technical platform features and data products. Research and analyze product opportunities using data, stay updated on customer needs, and align roadmap items with team strategy. Collaborate with UX Research, engineering, and design to understand customer pain points, build product requirements, and shape product delivery. Effectively communicate product requirements and strategy, and partner with various teams for successful product launches. The role requires strong written and analytical skills, understanding of product life cycles, and experience collaborating with engineering. The position is remote and based in the United States, with occasional travel required. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Strong written skills to produce documentation, links to writing samples highly encouraged
• Demonstrated analytical thinking and data based decision making
• Be comfortable learning technical domain knowledge
• Strong understanding of the product life cycle and where product drives decisions
• Experience collaborating with engineering to make product decisions connecting feasibility with customer value
• Comfortable leading discussions and presenting to leadership
• Synthesize and connect incremental customer improvements into larger coherent product growth strategies

Responsibilities

• Research, qualify and build a data based perspective on product opportunities
• Stay up to date on customer data around pain points, feature gaps and requests from our support teams and customer facing representatives
• Engage with the broader strategy of the Email and Messaging product team and their OKRs, and propose roadmap items and product opportunities that align with the broader strategy
• Partner with UX Research to do in depth customer research and discovery work to understand customer pain points and do root cause analysis
• Work with customer and financial data to build opportunity sizing and ROI for proposed features
• Partner with engineering and design to build product requirements and shape product delivery
• Clearly communicate and produce documentation around product requirements and product strategy
• Partner with Product Marketing, Technical Program Managers, Customer Support and GTM to design strategic product release plans that will drive successful rollout and adoption of your product work

Preferred Qualifications

• Experience shipping products with a user interface component with some basic understanding of design and UX best practices
• Experience partnering with product marketing or marketing
• Relative comfort with csv/excel/google sheets for basic financial calculations

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave