Ushur is hiring a
Product Manager

Summary

Join Ushur, a company transforming enterprise communication and customer engagement, as a Product Manager to help build the future of Customer Experience Automation. You will lead product development, align with the company's strategy, champion customer needs, and collaborate with various teams.

Requirements

• Minimum of 4-6 years of Product Management experience
• Experience building and shipping products that span the enterprise and consumer needs across a range of business scenarios
• Experience with solving operational, customer service or process improvement challenges through software
• Experience with B2B2C customer-facing SaaS products like SMS, Email, and Conversational Al-based apps preferred
• Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
• Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment

Responsibilities

• Lead the development and execution of our channel products while ensuring they align with the company’s overall strategy and vision
• Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
• Understand the market landscape and review competition to bring business insight to the team
• Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
• Define and track key product metrics to measure success & make informed decisions
• Partner with your peer engineering and design teams to deliver best-in-class products on time
• Collaborate with marketing and sales on field enablement and go-to-market activities
• Continuously analyze and improve products based on customer feedback, usage data, and industry trends

Preferred Qualifications

An understanding of the insurance, healthcare and/or financial services verticals are a huge plus

Benefits

• Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful
• Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued
• Rest and Relaxation. Unlimited PTO, wellness days, paid holidays, and more!
• Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones
• We care about your Future. Access to 401(k) so you can contribute and generous stock options
• Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth
• Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives