Product Manager, Customer Onboarding & Ongoing Due Diligence

Summary

Join Xapo Bank, a fully distributed team working remotely globally, as a Product Manager to lead initiatives in KYC, onboarding, due diligence, and fraud prevention. You will act as the CEO of your product area, balancing user experience, business goals, and regulatory compliance. The role requires a proactive, entrepreneurial mindset with strong analytical and strategic skills. You will work with engineers and designers, translate regulatory requirements into user-friendly experiences, and utilize data-driven insights to measure success. Xapo offers a 100% remote position with a flexible PTO plan and a yearly budget for professional development.

Requirements

• 3+ years of experience in technology-driven fintech, regtech, or digital banking companies
• Proven track record of delivering user-focused products in complex domains
• Expertise in fintech/regtech products like KYC, AML, fraud prevention, and transaction monitoring
• An entrepreneurial mindset, proactive, and you are outcome-driven
• Track record of successfully shipping products in a fast-paced, collaborative environment
• Know how to drive clarity and communicate horizontally and vertically to stakeholders that have vastly different backgrounds
• You make data-informed decisions and challenge the status quo using first principles thinking
• A deep understanding of Agile methodologies and/or modern product management frameworks (Reforge, SVPG)
• Passion for Bitcoin and a strong understanding of its role in financial freedom (orange-pilled mindset preferred!)
• A dedicated workspace
• A reliable internet connection with the fastest speed possible in your area
• Devices and other essential equipment that meet minimal technical specifications
• Alignment with Our Values and the Xapo Values-Driven Leadership principles

Responsibilities

• Engage with users, stakeholders (including C-level), compliance, and anti-financial crime experts to identify challenges
• Use qualitative (e.g., user interviews) and quantitative (e.g., funnel metrics) insights to pinpoint improvement opportunities
• Define a vision and strategy, and prioritize initiatives within your product domain
• Lead a team consisting of (backend/mobile) engineers and a designer to plan, execute, and iterate on impactful product changes
• Translate regulatory requirements into best-in-class, user-friendly experiences that align with compliance standards and best practices in the market
• Use data-driven insights to refine features and measure success through metrics like onboarding completion rates and false positives
• Act as the go-to expert in your product area, ensuring clear alignment of goals and priorities among all stakeholders
• As such, you are always informed and up-to-date on anti-financial crime regulations, best practices and the trends in due diligence and beyond

Preferred Qualifications

Familiarity with regulatory frameworks and anti-financial crime best practices is a strong plus

Benefits

• Work 100% remotely from anywhere in the world
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge
• Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals