Product Manager - Cybersecurity

Summary

Join ServiceNow as a Staff Product Manager specializing in Cybersecurity to lead the strategy and execution of the SecOps product. Collaborate with cross-functional teams, engage with customers and field teams in roadmap planning, and prioritize features based on their input. Manage the product roadmap, ensuring consensus and coordinating with engineers and designers. Generate compelling use cases, articulate the value proposition to various audiences, and drive product launch activities. Maintain a proactive research stance, establish measurable metrics, and serve as the voice of the customer. This role requires strong collaboration, analytical, and communication skills, along with experience in enterprise software and product strategy.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8+ years of overall experience and 5+ years in Product Management
• Experience with enterprise software, services and business models – including direct interaction with customers and partners
• Experience developing customer-centric product strategy and aligning that with long-term company growth objectives
• Strong prioritisation skills and the discipline to focus on high impact activities
• Excellent analytical, collaboration, verbal, and written skills
• Capable of influencing, interacting, and collaborating with senior business leaders as well as technical and design teams
• Solid project management skills with the ability to work in a fast-paced, team environment and provide consistent, high-quality output on several concurrent projects
• Self-motivated and team-oriented; able to work autonomously and effectively as part of a geographically dispersed team
• Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers

Responsibilities

• Lead the strategy, execution, and overall success of the SecOps product
• Lead and facilitate engagement with customers and field teams in the planning of the product roadmap, as well as prioritize features based on their input
• Effectively manage the roadmap, ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule
• Generate compelling, market-validated use cases and spearhead ideation sessions
• Clearly articulate the value proposition at various levels, tailoring the message for different audience types such as customers, partners, decision-makers, business professionals, sales teams, and industry analysts
• Drive product launch activities in collaboration with product, field, and marketing teams across ServiceNow
• Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization
• Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achieve these objectives
• Serve as the voice of the customer, offering a valuable business perspective on the product's value proposition

Preferred Qualifications

• Familiarity with agile development methodologies
• Proven experience as a Product Manager, with a focus on cybersecurity products
• Strong understanding of cybersecurity concepts, threat landscapes, and industry best practices
• Working knowledge of modern development platforms and languages – Java, JavaScript, relational databases and SQL, AJAX, JSON, XML, SOAP, REST, and associated frameworks
• Experience building SaaS products and API Integrations