Product Manager, Platform Services

Summary

Join PointClickCare as a Product Manager and lead key platform areas like Automated Task Management, Schedule Management, and Workflow Orchestration. You will be responsible for the successful delivery of products and functionality that create value for users and customers. Collaborate closely with engineering, maintain a healthy backlog, and drive execution of shared platform services. Contribute to the product roadmap and handle both tactical and strategic work. Interact with external users and work cross-functionally to innovate and solve customer problems. This role requires a data-driven approach, collaboration, and a growth mindset to maximize ROI. PointClickCare offers a vibrant culture and a wealth of opportunities for career advancement.

Requirements

• Bachelor’s degree in business, computer science, or a healthcare-related field of study
• 3+ years of experience in a product management function
• Strong written and oral communication skills with internal and external stakeholders
• Excellent analytical and organizational skills and task management
• Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products

Responsibilities

• Understand company strategy and how it connects to the strategy of your product areas
• Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user
• Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery
• Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities
• Continuously assess ways to improve products and services
• Identify, communicate, and bring the right people together to manage risks timely and effectively
• Engage with User Experience, Engineering, Technical Writers, and other product managers, leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible
• Build and maintain strong relationships with internal and external stakeholders

Preferred Qualifications

• Experience working on platform products, APIs, and shared services
• Experience with tools and technologies for task and schedule automation
• Familiarity with cloud platforms and services related to automation and workflow orchestration
• Experience working in the health care industry
• Knowledge of Agile processes
• Familiarity with Design Thinking
• Experience managing SaaS products

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition