Platform Services Manager

Summary

Join Thrive, a leading technology solutions provider, as the Manager of Platform Services and Support! This role offers the chance to lead a team of engineers, supporting Thrive's customers and service delivery. You will create reports, work with complex customer requirements, conduct team reviews, provide feedback, and support platform upgrades. The ideal candidate possesses strong leadership, technical expertise in MSP products, and excellent communication skills. This position requires experience in enterprise patching and management within an MSP environment.

Requirements

• Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
• 1- 5 years of Enterprise patching experience
• 1 - 4 years of Management in an MSP environment
• Technical subject matter expert on MSP products as they relate to Thrive's service catalog
• Strong written and verbal communication skills
• Attention to detail and focus on adherence to SOPs

Responsibilities

• Lead a group of highly motivated Engineers
• Create and present monthly/weekly reports and KPIs
• Work with Complex customer requirements to support their unique business needs and compliance with their Security needs
• Hold reviews with team members and weekly team meetings
• Provide weekly feedback on team performance and ways to improve
• Provide upgrade support and upgrade paths on a variety of platforms
• Work with Management on how to better utilize the platforms
• Understand how each platform is used and the criticality of the service it provides
• Develop and update the Disaster Recovery plan for assigned Platforms
• Performance reporting through data analysis as it relates to the Platforms Owned by the Platform Services team
• Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
• Other duties as required