Platform Services Manager

Summary

Join Thrive, a rapidly growing technology solutions provider, as the Manager of Platform Services, Patching. This leadership role requires a customer- and team-oriented approach, focusing on supporting the patching team and ensuring high standards of customer support. You will lead a team of engineers, manage patching processes, create reports, and work with complex customer requirements. The ideal candidate possesses extensive experience in enterprise patching, Kaseya, and MSP management, along with strong communication and problem-solving skills. This position offers the opportunity to contribute to a dynamic and growing organization.

Requirements

• Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
• 5- 10 years of Enterprise patching experience
• 3 - 5 years of Kaseya experience and Kaseya Certification
• 3 - 5 years of Management in an MSP environment
• Technical subject matter expert on MSP products as they relate to Thrive's service catalog
• Strong written and verbal communication skills
• Attention to detail and focus on adherence to SOPs

Responsibilities

• Lead a group of highly motivated Engineers
• Have a high-level understanding of OS and 3rd-party patching
• Create and present monthly/weekly reports and KPIs
• Work with Complex customer requirements to support their unique business needs and compliance with their Security needs
• Hold reviews with team members and weekly team meetings
• Provide weekly feedback on team performance and ways to improve
• Provide upgrade support and upgrade path
• Work with Management on how to better utilize the platforms
• Understand how each platform is used and the criticality of the service it provides
• Develop and update the Desaster Recovery plan for assigned Platforms
• Performance reporting through data analysis as it relates to the Platforms Owned by the Platform Services team
• Be available to work outside of standard hours when necessary or as part of on-call rotation if applicable
• Other duties as required