Product Manager - Protect

Summary

Join Pindrop, a leading innovator in voice authentication and fraud prevention, and become a Product Manager for our Protect product line. You will drive product strategy, define product goals, and collaborate with engineering and marketing teams to launch successful products. Responsibilities include market analysis, competitive analysis, and stakeholder engagement. The ideal candidate possesses 5-7 years of product management experience, preferably in fraud detection or voice technology, and a strong technical background. Pindrop offers a competitive compensation package, unlimited PTO, company-wide rest days, and a remote-first work environment. This role provides opportunities for professional development and growth within a dynamic, supportive workplace.

Requirements

• Delivered a product that delights users
• 5-7 years of product management experience, preferably with fraud detection applications, voice technology and call center solutions
• Experience within a SaaS company required
• Familiarity with the Software Development Life Cycle (SDLC) process required
• Technical background, including experience leveraging AI and Generative AI for product development, machine learning applications, model deployment, and API integrations
• Proven track record of successful product launches
• Strong leadership, communication, and presentation skills

Responsibilities

• Become an expert on the Fraud market and be credible in front of customers and partners on fraud prevention, detection, and operations
• Drive the strategy for Pindrop's Protect product line
• Set product goals, objectives, and KPIs such as Accuracy, Fraud Review Rate, User Productivity, Churn, Entry into New Markets, TAM expansion, etc
• Identify new opportunities and product features for achieving product goals
• Prioritize product features to develop quarterly and annual roadmaps
• Design product features, develop MVP scope, and create engineering requirements
• Be responsible for product-market fit
• Be responsible for the successful launch of new features collaborating with PMM, SE, Sales, and CS - positioning, messaging, sales enablement
• Be responsible for driving customer adoption, working jointly with CS
• Analyze competitive and industry trends
• Assist with competitive analysis and positioning materials
• Conduct regular market analysis to stay ahead in the industry
• Engage with relevant market analysts
• Oversee the product lifecycle, from inception to launch
• Partner with engineering on product roadmap across new features, technical debt, compliance requirements, etc
• Partner with engineering on technical design and effort estimates
• Partner with engineering to launch features and iterate on fit-and-finish needed to achieve MVP and adoption
• Engage with executive-level stakeholders to obtain buy-in and raise escalations
• Operate internal and external steering committees to align product direction
• Engage with customers and be the product ambassador in customer advisory boards, customer community meet-ups, customer review meetings
• Partner with marketing to develop market-facing materials and drive lead generation
• Collaborate with go-to-market partners to increase solution adoption and reduce time to value

Preferred Qualifications

• Experience with Agile/Scrum methodology desired
• Passionate about launching successful products and voice-related technologies
• Thrive in a fast-paced, start-up environment
• Transparent, open, and willing to address challenges
• Strong sense of ownership and responsibility in achieving organizational goals
• Entrepreneurial, with high energy and a drive to succeed
• Resilient in the face of challenges, change, and ambiguity
• Optimistic and believe that you can make a problem into a solution
• Resourceful, excited to uncover innovative solutions and teach yourself something new when needed

Benefits

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One-time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine