Product Manager, Service Transformation

Summary

Join Natera, a global leader in cell-free DNA (cfDNA) testing, as a Product Manager to design and deliver user-centric solutions that improve operational efficiency and elevate the customer experience. You will collaborate with engineering, UX, operations, and business stakeholders to drive scalable, sustainable service innovations. This role involves identifying and defining new product opportunities, translating concepts into clear requirements, leading change management initiatives, defining and tracking KPIs, collaborating with UX, engineering, and QA teams, and evaluating potential solutions.

Requirements

• 3-5+ years of experience in product management; background in healthcare, biotech, healthtech, or customer service preferred
• Ability to dive deep into complex problems and come up with creative, scalable solutions
• Highly adaptable and self-motivated; comfortable rolling up sleeves and taking initiative in a fast-paced environment
• Exceptional communication and interpersonal skills; experienced in influencing cross-functional teams and building stakeholder alignment
• Strong analytical mindset with proficiency in BI tools (e.g., Power BI, Tableau); comfortable using data to drive product strategy

Responsibilities

• Identify and define new product opportunities in partnership with internal stakeholders, prioritizing those that deliver measurable business value
• Translate concepts into clear requirements (PRDs, user stories, user flows) and partner with engineering and UX to bring solutions to life
• Lead change management initiatives in collaboration with operational leadership to ensure successful adoption of new features
• Define and track KPIs to assess product performance and engagement; analyze data to inform roadmap decisions and identify new opportunities
• Collaborate closely with UX, engineering, and QA teams to deliver intuitive, high-quality user experiences
• Evaluate potential solutions—balancing “build vs. buy” decisions to optimize impact, speed, and scalability

Preferred Qualifications

• Proven track record of building and launching internal or customer service tools; experience with Salesforce and Twilio is a plus
• Experience working within an agile development environment; prior success leading remote or distributed engineering teams is a plus

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!