Senior Revenue Operations Analyst

Summary

Join D2L's global Revenue Operations team as a Senior Revenue Operations Analyst and drive data-driven excellence across the sales and go-to-market ecosystem. This critical role focuses on delivering key business insights to accelerate revenue growth, optimizing processes for enhanced sales execution, and ensuring long-term scalability and efficiency. You will provide strategic business value to sales leadership through actionable insights and advanced performance analytics. As an advanced Salesforce expert, you will guide teams in effective CRM utilization and spearhead AI-driven advancements to streamline workflows and improve forecasting. This role demands close collaboration with stakeholders across various departments and requires a strong analytical mindset and passion for operational excellence. The ideal candidate will translate complex data into clear, actionable insights that drive business success.

Requirements

• Revenue Operations & GTM Experience: 5+ years in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment
• Process Optimization & Change Management: 3+ years leading scalable process improvements, workflow automation, and organizational change initiatives across cross-functional teams
• Strategic Analysis & Executive Reporting: 3+ years conducting deep analysis, developing predictive models, and delivering actionable business insights to senior leadership
• SaaS Industry Expertise: 5+ years working within the SaaS sector, with a strong understanding of sales motions, pipeline management, and data-driven decision-making
• AI Knowledge & Application: Understanding of AI-driven technologies, with experience utilizing AI for process automation, analytics enhancement, and operational efficiency improvements
• Strategic Thinking: Ability to connect operational activities to broader business goals and long-term growth strategies
• Analytical Rigor: Skilled in building models, interpreting data trends, and identifying root causes to drive informed decisions
• Operational Excellence: Strong process orientation with a focus on scalability, repeatability, and continuous improvement
• Influence & Collaboration: Builds strong cross-functional relationships and drives alignment across diverse stakeholders and leadership levels
• Executive Communication: Presents complex data and strategic recommendations clearly and persuasively to senior leadership
• Change Leadership: Effectively manages change by aligning stakeholders, communicating clearly, and driving adoption
• Project Management: Balances multiple priorities and initiatives with strong organizational and time management skills
• Adaptability: Thrives in a dynamic environment with shifting priorities and evolving business needs
• Salesforce CRM: Advanced-level proficiency, including troubleshooting, and process optimization
• Excel & Data Modeling: Expert-level Excel skills (e.g., VBA, advanced formulas, pivot tables) for building scalable models and dashboards
• Sales Tech Stack: Familiarity with tools such as ZoomInfo, Outreach, Salesloft, Gong, BoostUp, Cloudingo, Ringlead and Chorus.ai to support sales execution and insights
• Presentation & Visualization: Expert in Microsoft PowerPoint and data visualization tools (PowerBI, Tableau) to communicate insights and recommendations effectively
• Collaboration & PM Tools: Proficient in tools like Microsoft Planner, Trello, Confluence, and similar platforms for project tracking and documentation

Responsibilities

• Serve as a trusted advisor to Sales and Revenue Operations leadership, delivering insights and recommendations that drive revenue growth, improve pipeline health, and support strategic planning
• Drive AI adoption and application to enhance process efficiency, analytics precision, and business outcomes
• Lead the development and optimization of scalable, repeatable processes that enhance sales productivity and operational efficiency across global teams
• Support the evolution of models to support key areas within RevOPs, such as forecasting, territory planning, and performance tracking. Translate complex data into actionable insights that inform executive decision-making
• Manage high-impact projects across Sales, Marketing, Finance, and IT. Ensure alignment of tools, data, and processes with business objectives and operational scalability
• Champion CRM best practices and data hygiene to ensure accurate, reliable data for reporting and strategic use. Act as a key stakeholder in system enhancements and governance
• Lead change initiatives with structured communication, stakeholder engagement, and enablement strategies to ensure successful adoption of new tools and processes
• Deliver executive-level reporting and dashboards that provide visibility into key performance metrics, sales effectiveness, and operational bottlenecks
• Partner with Sales Enablement to deliver training and documentation that supports adoption of systems and processes, ensuring teams are equipped to operate efficiently

Benefits

• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne