Product Owner

Summary

Join our international team as a Product Owner to manage and support a cutting-edge ServiceNow project focused on optimizing a customer support tool. This dual-focused project involves working with ZingTree CX automation and HelpLightning Remote Guidance tools. You will be responsible for platform maintenance, feature enhancements, data integration, and testing support for both platforms. The role requires experience with CX automation platforms, Jira, Agile environments, and website localization. We offer a fully remote position with flexible hours, a collaborative environment, and opportunities for professional growth.

Requirements

• Experience in managing CX automation platforms, preferably ZingTree
• Experience in working within an Agile environment, particularly using Kanban methodology
• Strong project management skills, capable of managing tasks and timelines efficiently
• Experience coordinating and testing the rollout of localized websites and digital features is required
• At least 5 years of experience in a similar role
• Strong desire to learn and master new tools and technologies quickly
• Sharp focus on detail to ensure accuracy and quality in work
• Ability to approach challenges with creativity and a solution-oriented mindset
• Highly organized and efficient with time, able to manage multiple tasks and prioritize effectively
• Ability to work well within a team and share responsibilities effectively
• Strong communication skills in English, both written and verbal, as this is an international team

Responsibilities

• Support the day-to-day operations of ZingTree, ensuring smooth platform functionality and solving technical issues
• Collaborate with stakeholders to add new features and improvements to the ZingTree CX automation platform
• Work closely with the Analytics team to enhance data gathering between ZingTree and Google Analytics 4 (GA4)
• Collaborate with the Testers team to support test creation and improve the user experience (UX) of the ZingTree platform
• Regularly check websites to ensure domain functionality and correct display of the ZingTree tool across different geographical locations
• Identify opportunities to streamline processes and optimize platform efficiency
• Support the creation and management of user accounts within HelpLightning
• Participate in ongoing improvements to the HelpLightning tool, working closely with the Technical Support and IT teams
• Act as the point of contact with HelpLightning providers, ensuring smooth communication and issue resolution
• Promote the Remote Guidance tool across different teams within the company to drive adoption and integration into workflows

Preferred Qualifications

• Knowledge or certification in Jira is a strong plus
• Familiarity with remote guidance tools, especially HelpLightning, is a plus

Benefits

• Fully remote position, flexible working hours
• A collaborative and supportive work environment
• Opportunities for learning and professional growth
• Exposure to international teams and innovative projects