FireMon is hiring a
Product Specialist

Summary

The job is for a Product Specialist at FireMon who will deliver professional services to customers, gather and analyze customer information, communicate effectively, configure products, provide feedback, and work closely with implementation teams. The role requires in-depth experience with Firewalls, knowledge of network/security devices, Linux/UNIX OS, security concepts, REST API, prior customer service or consulting experience, strong organizational skills, certifications from one or more of certain vendors, bilingual skills in English and Spanish, and willingness to learn scripting. Travel up to 25% is required.

Requirements

• Bachelor's Degree or equivalent experience in Information Technology, Networking, Security, or another related field
• Must have in-depth experience working with Firewalls
• Possess a working knowledge of network/security devices: Check Point, Cisco, Juniper, Palo Alto, Panorama, NSX
• Must have experience in Linux/UNIX OS (Operating Systems)
• Must possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark, and Network Monitoring tools
• Understand security concepts: PKI, Certs
• Experience using REST API
• Prior customer services or consulting experience
• Be able to work efficiently in a time-sensitive environment, both as part of a team and independently
• Be able to communicate clearly, accurately, and empathically, both orally and in writing
• Strong organizational skills
• Certifications from one or more of the following vendors: Check Point, Cisco, Juniper, Palo Alto, or similar
• Willingness to learn scripting as required

Responsibilities

• Deliver professional services for FireMon customers
• Gather and analyze information about a customer’s environment and use of FireMon
• Communicate effectively with our client’s business and technical representatives
• Understand customer’s pain points and be able to identify and propose effective solutions
• Configure FireMon products effectively for non-development-related issues
• Advocate for our clients with FireMon’s technical teams, including Support Services and Engineering, on customer’s technical issues and projects

Preferred Qualifications

Bilingual skills in English and Spanish are highly preferred

Benefits

Travel up to 25%