RethinkFirst is hiring a
Product Specialist

Summary

Join RethinkEd, a division of Rethink First, as a Product Specialist to support the education division by assisting the Product Manager with all aspects of the product lifecycle, obtaining customer feedback and serving as a voice of the customer, and assuring the RethinkEd internal team are well-versed in the functionality of the platform.

Responsibilities

• Assist with new introduction and release activities for the Vizzle platform
• Test product features and enhancements to determine if they are functioning as expected
• Develop and maintain product specs for a designated list of projects, with guidance from the Product Manager - Vizzle
• Work with customer support team to provide product/technical support and assistance to customers
• Work closely with the customer support team to learn about any trends in frequently asked questions on platform functionality
• Manage list of customer feature requests and report trends to Product Manager- Vizzle
• Create user guides and support documentation on product features and enhancements for internal team use
• Assist professional services and sales teams with questions related product capabilities and upcoming enhancements
• Create product tours, announcements, and user surveys through use of a third-party product tool
• Perform product demonstrations for customers, staff, and other stakeholders as assigned by supervisor
• Answering all product-related questions in a polite manner and addressing queries promptly
• Provide UX and technical support for additional projects as assigned