Hearsay Systems is hiring a
Product Specialist

Summary

Join Hearsay Systems as a Product Specialist (Technical Support) in a fully remote position, working between 9:00PM to 9:00AM Manila Time. Assist the Customer Support team in delivering an outstanding customer experience by understanding and acting as a first point of contact for Hearsay products, owning the customer experience, liaising with various teams, maintaining SLAs, and achieving quarterly goals.

Requirements

At least 3 years of relevant technical support experience within the B2B, SaaS, and/or FinTech industry assisting Enterprise customers of Fortune 1000 companies via phone

Responsibilities

• Understand and act as a first point of contact for Hearsay products and applications
• Own the customer experience by effectively prioritizing and addressing support-related questions via the phone and Zendesk ticketing solution
• Liaise with the Customer Success, Engineering, and Product teams to pass along customer feedback, account trends, and escalating and quickly resolving issues

Preferred Qualifications

Experience with APIs, Implementation Management and/or Project Management desired

Benefits

Working in a fully remote, home-office position