Remote Production Operations Lead

Summary

Join Sylvera as a Production Operations Lead to help scale our Assessments function and contribute to strategic planning and decision-making processes.

Requirements

• At least 5 years of relevant experience (operations, business improvement, management consultancy)
• Hands on experience with change management
• Excellent stakeholder management
• Experience managing teams
• Process design experience
• Strong analytical skills and experience handling data and building metrics, Excel / SQL / BI tools
• Based in Newcastle

Responsibilities

• Lead and manage continuous improvement projects across the Assessments organisation
• Collaborate with cross-functional teams, notably technology, product, and commercial to address challenges, develop solutions, and drive strategic projects to completion
• Foster a culture of continuous improvement by training and mentoring teams on best practices and problem-solving techniques
• Manage a remote team of production operations analysts
• Assist in the development and implementation of new processes, systems, and tools to support scaling efforts
• Contribute to strategic planning and decision-making processes by providing insights and recommendations based on data and analysis
• Set up, hire, and run a data extraction function
• Support in setting up a new hub in Newcastle
• Provide support across various functions such as operations, product development, and customer experience, depending on business needs

Benefits

• Equity in a rapidly growing startup
• Private Health Insurance and Life Assurance
• Unlimited annual leave - and encouragement to actually use it!
• Enhanced parental leave
• Up to 20 days paid sick leave
• ��500 WFH allowance
• No corners cut in having the best tech to do your job
• Access to Mental Health support via Spill
• Monthly team socials