Fermata Energy is hiring a
Production Support Engineer

Summary

Join Fermata Energy as a Production Support Engineer to diagnose and resolve production issues in the renewable energy sector. Collaborate with cross-functional teams, implement monitoring tools, and drive continuous improvement.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
• Proven experience in a production support, site reliability engineering, or similar role
• Solid understanding of software debugging techniques and experience with debugging tools and IDEs
• Proficiency with Grafana stack tooling such as Grafana, Loki, Mimir and Tempo including the ability use LogQL and PromQL to query logs and metrics
• Experience with networking protocols and TCP/IP including troubleshooting modems / configurations
• Experience with Single Board Computers (eg Raspbrery Pi, Arduino, etc)
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills

Responsibilities

• Incident Management: Serve as the primary point of contact while engaging with a cross-functional team to prioritize and respond to production incidents according to established SLAs
• Debugging and Root Cause Analysis: Utilize debugging tools, logs, and diagnostic techniques to identify root causes of issues affecting production systems
• Hardware Troubleshooting: Respond to reported hardware faults by pulling logs, understanding the issue, and either addressing the issue or forwarding relevant information to the Systems team
• System Triage: Support Operations, Systems, and Software teams to prioritize, estimate, and track resources for service issue resolution
• Post Mortems: Conduct post mortems to reflect on past issues and discuss potential solutions to mitigate issues in the future
• Monitoring and Alerting: Implement and maintain monitoring tools and alerting systems to proactively detect and mitigate potential production issues
• Documentation and Knowledge Sharing: Document troubleshooting procedures, resolutions, and best practices to facilitate knowledge sharing
• Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency gains in production support activities
• Training and Enablement: Provide training and support to internal teams on debugging techniques, troubleshooting methodologies, and production support best practices

Preferred Qualifications

• Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes
• Experience with cloud infrastructure providers such as AWS, Azure, or GCP is a plus
• Experience with energy management systems or the renewable energy sector is a plus
• Experience with connectivity, telematics, and other communication systems is a plus
• Coding experience with languages such as Python, Java, and Scala is a plus