Professional Service Operations Specialist
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GuidePoint Security
Summary
Join GuidePoint Security as a Professional Service Operations Specialist and support the Services and Project Management leadership teams. You will assist the VP of Engineering in monitoring services reporting, manage proposal creation and workflow, input data into various systems, and work with internal teams to address invoicing and accounting issues. This role requires at least 5 years of IT, security, or business-related experience, including services delivery or project management. Strong organizational and communication skills are essential, along with the ability to work independently and effectively in a fast-paced environment. GuidePoint offers a remote-work environment (primarily U.S. based), comprehensive health insurance options, paid time off, and other benefits.
Requirements
- At least 5 years IT, security or business-related experience
- Experience in services delivery or project management
- Bachelorβs degree in a relevant discipline or equivalent experience
- Strong organizational skills
- Ability to multi-task effectively
- Comfortable working in an independent, fast paced environment
- Effective communication skills (written and verbal)
- An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must
- Must be open to receiving constructive feedback and applying it to improve their results
- Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
- Strong written and verbal communication skills
- Ability to work flexible work schedule required
Responsibilities
- Assist VP of Engineering in monitoring services related reporting including: Services pipeline, WIP (Work in Progress) reporting, Proposal status and timelines for execution and delivery
- Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications
- Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc)
- Input accurate data into COGS / SalesForce/JIRA
- Submit proposal requests to the Proposal Support Group (PSG)
- Work with the relevant teams to ensure accuracy of the SOW
- Work with the Account teams to properly forecast projects
- Responsible for working with internal teams to address Invoicing / Accounting Issues
- Document the full lifecycle of the services process and maintain updates, as needed
- Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholders
- Manage staff augmentation process
- Scoping/Gathering information for client needs/requirements
- Managing the interview process with internal and client resources
- Working with internal teams to onboard resources
- Provide oversight on projects
- Any additional tasks associated with the lifecycle of subcontractors
Preferred Qualifications
- Security certification or project management a plus
- Experience with cybersecurity technologies is a plus
Benefits
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
- Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option