Professional Services Specialist

Summary

Join Passion.io, a leading platform for creators, as a Professional Services Specialist and help elevate our services to new heights. You will be responsible for content migration, app design, providing top-notch support, app submission management, keeping creators informed of updates, and handling administrative tasks. This role requires proven expertise in email and chat support, basic graphic design, technology, and English writing. Strong customer service skills, detail-orientation, and the ability to work independently and as part of a team are essential. Passion.io offers a remote work environment, flexible hours, generous paid time off, paid parental leave, and opportunities for professional development. If you are passionate about solving intricate puzzles and empowering creators, apply now!

Requirements

• Have email and chat experience
• Possess basic graphic design knowledge (Canva)
• Have experience working with technology
• Have some experience writing or reviewing copy in English
• Possess strong customer service skills with clear communication, patience, empathy, and conflict resolution abilities
• Be detail-oriented with excellent time and task management skills and the ability to prioritize effectively
• Be capable of working independently and thriving in a team environment
• Be flexible to work US hours (Pacific to Eastern time zones)
• Have exceptional communication skills in English

Responsibilities

• Seamlessly migrate creators’ content from their previous platforms to Passion.io, ensuring everything is organized and optimized
• Use Canva and brand assets to design and customize stunning apps that meet creators’ unique needs
• Provide top-notch support via email and chat, resolving concerns about products, apps, and accounts swiftly and effectively
• Monitor the status of apps in review on Apple and Google Play, working with the App Submission team to tackle any issues head-on
• Keep creators informed about Apple and Google updates, new features, bug fixes, and major updates from Passion.io
• Assist with various administrative tasks to ensure smooth workflow and operational efficiency
• Set up Typeform for customers and configure Zapier workflows to streamline processes

Preferred Qualifications

• Have experience with HelpDesk (Hubspot or ZenDesk)
• Have experience with Photoshop
• Have experience in the Creator space and be familiar with its unique challenges
• Have the ability to provide exemplary service via email using a casual yet professional tone aligned with our company’s voice
• Be willing to adapt to different time zones and schedules as needed

Benefits

• Work From Anywhere: Full flexibility to work from wherever you choose
• Global Adventures: Join us for regular international gatherings at amazing venues
• Autonomous Success: Thrive in an entrepreneurial work style where success is measured by results, not hours clocked
• Continuous Growth: Experience a steep learning curve with regular career coaching, internal and external training, and support for conferences, courses, and books
• Your Voice Matters: Work in an open, honest, and creative environment where your opinion is highly valued
• Top-Notch Gear: Benefit from a flexible equipment policy with an annual budget renewal
• Co-Working Support: We’ll help cover the costs if you prefer working from a co-working space
• Generous Time Off: Enjoy 24 days of paid vacation plus 10 days of “Celebration Leave” for holidays that matter to you
• Family First: Take advantage of our generous paid parental leave