Professional Services Consultant

Summary

Join Ada, an AI customer service company, as a Professional Services Consultant! Lead mid-market and enterprise clients through the onboarding and implementation of Ada's AI platform. You will serve as a technical partner and strategic advisor, designing scalable solutions and integrating Ada into client ecosystems. This role requires 3+ years of experience in implementation consulting or a related field within a SaaS environment, strong technical aptitude, and excellent communication skills. You will own end-to-end delivery of client implementations, collaborate with clients and internal teams, and provide training and support. Ada offers a competitive salary, unlimited vacation, comprehensive benefits, a wellness account, flexible work schedule, and a remote-first work environment.

Requirements

• 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment
• Strong technical aptitude, with working knowledge of APIs, the ability to troubleshoot data flows, and communicate effectively across technical and non-technical stakeholders
• Solid understanding of SaaS ecosystems, with experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot into client environments
• Excellent communication and relationship-building skills, with the ability to explain technical concepts to non-technical audiences and influence VP-level stakeholders
• Strong understanding of logic-based workflows, with the ability to confidently design and troubleshoot decision trees, conditional logic, and automation flows
• Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities
• A curious and resilient mindset, with a bias for action and a passion for continuous learning, iteration, and driving progress

Responsibilities

• Own the end-to-end delivery of client implementations, from kickoff through go-live, ensuring launches are timely, high-quality, and aligned with client objectives
• Collaborate with clients to understand their goals and technical environment, translating these into actionable implementation plans and tailored automation solutions
• Provide strategic guidance and best practices on how to leverage Ada, helping clients design scalable user journeys and automation strategies that support their long-term goals
• Design and configure logic-based workflows within Ada’s platform, including the implementation of Generative AI experiences tailored to each client’s business objectives and automation strategy
• Implement integrations with client systems, such as CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to enable automation, personalization, and reporting
• Test and refine GenAI responses through iterative adjustments, ensuring response quality, consistency, and alignment with project goals
• Coordinate with client stakeholders and internal teams, managing project milestones, proactively addressing blockers, and ensuring a seamless implementation experience
• Provide training and supporting documentation to equip clients for successful adoption and long-term management of the Ada platform
• Collaborate with Product and Engineering teams, sharing insights from implementations to identify areas for improvement and help shape product direction based on client needs

Preferred Qualifications

Knowledge and experience implementing Generative AI solutions or CX automation tools is a strong asset

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology