Professional Services Consultant

Summary

Join our team at Menlo Security and contribute to enabling the world to connect, communicate, and collaborate securely without compromise.

Requirements

• Minimum 3 years’ experience with TCP/IP, Proxy, SSL, IPSec, HTTP/HTTPS, DNS, SMTP protocols and Linux(Ubuntu Server)
• Excellent written and verbal communication skills
• Experience with Public Cloud Platforms Architecture and Deployment (AWS and GCP)
• Experience in building/integrating security solutions in large environments
• Customer facing experience with Account Management, Escalation Management and/or Case Management
• Experience with Hypervisors (in order of preference): VMware(ESX) and KVM
• Working knowledge of authentication systems such as LDAP, SSO, Azure AD and MS Active Directory
• Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR
• Versatile with using various operating systems including Windows, Mac, and GNU/Linux
• Scripting experience - Python and Bash are preferred
• Demonstrated project leadership and/or project management skill is preferred
• Ability to effectively juggle and manage many different tasks simultaneously
• BS/BA or relevant experience preferred

Responsibilities

• Travel (25-50%) to customer sites installing and deploying Menlo Security solutions as well as building strong relationships with our customers
• Interact with the Menlo Security Support team to troubleshoot and diagnose support cases. Own escalations and ensure they get the attention they deserve from all parties
• Ensure client needs are exceeded and deliverables are produced on time according to customer expectations
• Act as a technical resource for all of our post sales teams
• Continuously look for opportunities to improve our product and processes. Specifically look for ways to improve time to value for our customer base
• Manage internal and external expectations. Engage with customers in a meaningful way to drive long term sustained value in our account base
• Document and template necessary documentation packages for customers as defined
• Look for opportunities to increase customer efficiencies (including by not limited to scripts and automation)
• Be dynamic. You should be seen as a trusted advisor to the customer and a technical account manager internally…owning the current “state” of your assigned customer at any given moment
• Provide solutions to complex challenges in customer environments and execute/document said solutions
• Demonstrate the robustness and the value of the Menlo solution and our core values
• Coordinate regular meetings with the customer and internal stakeholders to delivery new roadmaps, technologies and best practices with the customer
• Articulate and implement best practices relative to industry standards - at times being a consultant to the customer to inform them of the most efficient and effective ways to implement Menlo solutions
• Other tasks and duties as needed to support the customer and/or business

Benefits

Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $83,000.- $147,000