Professional Services Engineer

Summary

Join NiCE, a global leader in software solutions, as a Professional Services Engineer. You will be responsible for implementing and optimizing our software solutions, ensuring seamless integration with client systems. Lead product consulting calls, understand client needs, and provide product expertise. Collaborate with internal and customer teams to address technical questions. Create technical documentation, troubleshoot issues, and maintain regular communication with clients and management. This role requires 4-6 years of experience in systems engineering and an engineering degree in a relevant field. Excellent communication and problem-solving skills are essential. The position offers a hybrid work model (NiCE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• 4-6 years of systems engineering/technical implementation delivery experience
• Engineering degree in a Computer/IT/Software or related Field
• Excellent communication and problem-solving skills
• Proven ability to work in a dynamic team environment across geographically distributed
• Proven ability to learn new products/solutions
• Implementing and integrating large scale deployments of client-server solutions in the enterprise industry
• Proven ability to delight customers
• Ability to learn and adapt to new technologies independently and quickly

Responsibilities

• Implementing various customized java-based solutions on top of NiCE Workforce Management (WFM product on windows and/or Linux environment
• Lead product consulting call with customer team – understand their requirement/use case and provide product expertise
• Implementation and provide necessary support to customers and 3rd party integrators
• Work directly with NiCE internal & customer teams to assist with any technical questions during the implementation
• Create technical documents as per NiCE standards and processes
• Troubleshoot and resolve implementation defects and issues during project execution
• Maintain regular communication and updates to customers and NiCE management throughout the project
• Implementation of software solutions on Windows and Linux environments
• Application software implementation, support, and troubleshooting
• Programing software design, implementation, testing and troubleshooting Servers

Preferred Qualifications

• Presentation Skills
• RHEL Linux
• Windows Sever
• Familiarity with SOAP and REST API as well as hands on using tolls like SoapUI and Postman
• SQL Objects, basic query, and update knowledge Development experience is a significant advantage
• Familiarity with contact center field especially Workforce Management (Preferred but not Mandatory)
• Linux Certified

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Enjoy NiCE-FLEX!
• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week