Professional Services Engineer

Summary

Join our innovative team as a Professional Services Engineer, playing a key role in transforming digital evidence management for Public Safety & Justice customers. You will ensure successful deployment, integration, and optimization of cloud solutions, enhancing digital evidence handling. Key responsibilities include customer onboarding, implementation, testing, technical consulting, integration and automation, and training. The ideal candidate possesses at least 3 years of customer-facing technical experience in SaaS or cloud services, excellent problem-solving and communication skills, and experience with scripting and databases. A service-oriented mindset and the ability to obtain security clearances are essential. A Bachelor's or Master's degree is preferred. This role offers a hybrid work model with flexibility and numerous career growth opportunities.

Requirements

• At least 3 years of proven experience in a customer-facing technical role, preferably in SaaS or cloud services
• Excellent problem-solving skills with the ability to troubleshoot complex technical systems
• Outstanding communication skills, capable of engaging both technical and non-technical stakeholders
• A service-oriented mindset with a focus on customer success and satisfaction
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge in cloud platforms (AWS, Azure, GCP), APIs, and networking
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Ability to obtain security clearances (CJIS); candidates must be U.S. citizens

Responsibilities

• Guide clients through the setup and configuration of our software solutions
• Customize solutions to meet specific operational and technical business needs
• Design and implement solutions based on customer requirements, ensuring effective data mapping into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences
• Test and verify data quality, workflows, and user experience
• Provide expert advice on best practices for utilizing our products effectively
• Assist clients in designing workflows, integrations, and infrastructure tailored to their requirements
• Connect our solutions with other systems (e.g., APIs, databases, third-party tools) for seamless operation
• Automate processes to enhance efficiency and streamline client operations
• Use scripting skills and light coding to enhance system integration, data transformations, and automation
• Conduct basic querying of databases (Microsoft SQL) and utilize Elastic Search for data analysis and management
• Working in parallel with Project Management and Value Realization teams, ensure clients are empowered to maximize the value of NiCE solutions to lead the customer through a digital transformation of their organization

Preferred Qualifications

Bachelors degree or Masters Degree is preferred

Benefits

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week