Professional Services Engineer

Supermove
Summary
Join Supermove as a Professional Services Engineer (PSE) and help scale our product to thousands of companies. You will deliver scoped technical services and platform configurations to help customers get up and running quickly. Work directly with customers and internal teams to understand business needs and translate them into efficient, scalable solutions. This technical, customer-facing role requires comfort with configuration, data analysis, and SQL. You will be part of a small but growing team helping to define high-quality delivery at scale. The role offers significant upside potential and the chance to make a real impact on a rapidly growing company. You will work with a smart and action-oriented team in a fast-paced, customer-facing environment.
Requirements
- 2β4+ years in a technical services, implementation, or solutions role in a SaaS environment
- Strong working knowledge of SQLβ comfortable writing queries, validating results, and transforming data
- Technical proficiency with APIs, JSON, and platform configuration interfaces
- Excellent communication skills, especially when explaining technical ideas to non-technical stakeholders
- Proven ability to manage multiple technical projects at once and prioritize effectively
- High attention to detail, especially in configuration and documentation
- Comfort working in fast-paced, customer-facing environments
Responsibilities
- Deliver scoped technical implementation projects, including platform and workflow configuration and integration of customer lead forms
- SQL-based data modeling, transformations, and reporting setup
- Build and support platform integrations using Zapier. Knowledge of JSON payloads, and webhooks required to enable automated workflows and data exchange between systems
- Billing logic and data structure implementation
- Write and troubleshoot SQL queries to extract, analyze, and validate data for customer-facing use cases
- Translate business requirements into scalable solutions using platform features and best practices
- Work directly with customers (and internal stakeholders) to clarify requests and gather necessary inputs
- Document all work clearly for internal visibility and customer reference
- Track time and task progress to support reporting, capacity planning, and billing
- Maintain and contribute to internal delivery templates, documentation, and reusable assets
- Surface blockers, scope gaps, or risks to the PSE Lead as needed
Preferred Qualifications
- Experience working with varying sizes of SaaS customers
- Familiarity with ticketing, time tracking, and project management tools
- Prior exposure to CRM, billing, or reporting platforms
- Comfort navigating ambiguous or loosely defined requests and scoping them into concrete actions
Benefits
- Market comp, medical, vision, dental
- Remote work environment