Professional Services Solutions Architect, Cloud

Summary

Join Rubrik as a Professional Services Solutions Architect, Cloud, and leverage your technical and customer-facing expertise to drive product adoption with key clients. You will play a crucial role in discovering, planning, and executing project requirements to ensure customer success. Your expertise in change management and transformation, encompassing people, processes, and technology, will be vital in crafting service work streams and packages aligned with customer long-term strategies. You will lead onboarding workshops, scope discussions, and effort estimations with enterprise customers, collaborating closely with pre-sales and professional services stakeholders.

Requirements

• Overall 10+ years of experience
• Minimum 5+ years of experience as a hands-on technical cloud architect with an enterprise customer or consulting/professional services environment, including time supporting sales and managing technical staff and implementations
• Strong network and storage conceptual and industry knowledge
• Strong scripting skills, knowledge in automation/orchestration platforms
• Understand customer Security and Cloud challenges
• Strong knowledge of Private/Hybrid cloud; AWS/Azure required / + GCP Preferred
• Ability to translate complex technical requirements into project management tasks
• Strong presentation skills
• Strong cross-functional collaboration / communication skills

Responsibilities

• Participate in the pre-sales process to understand customer business and technical objectives and product requirements
• Understand, monitor, and report project KPIs to internal and external stakeholders
• Effectively communicate solutions architecture to the customer, third parties and the project teams
• Work directly with customers to drive adoption of Rubrik solutions and integrated services
• Design and develop innovative solutions to customer requirements using Rubrik Professional Services
• Assist in the development of standard reusable Rubrik consulting service offerings, including definition of tasks, deliverables, and standard estimates
• Document best practices deploying, configuring, automating, and managing Rubrik solutions
• Deliver on-site and remote workshops
• Drive client and internal resources and activities to ensure deliverables within scope and time
• Develop/improve workflow for more efficient delivery and reduce overall customer time to value
• Work closely with Product Management and Engineering to drive customer satisfaction as well as product supportability improvements
• Ability to travel up to 10%

Benefits

• Bonus potential
• Equity
• Benefits