Axon is hiring a
Professional Services Manager

Summary

The job is for a Professional Services Manager at Axon Enterprise, responsible for driving pre-sale and post-sale initiatives for their product suite. The role involves managing deployments, project management, customer interaction, training and documentation, collaboration, and tool proficiency. The preferred requirements include experience implementing or leading an Axon body-worn camera program, in-depth knowledge of Axon products, and experience working with corporate, retail, and security-based organizations.

Requirements

• BS/BA or equivalent knowledge and experience
• Extensive experience in project management, including coordination and resource tracking
• Experience implementing and/or leading an Axon body-worn camera program
• Understanding of software and hardware implementation, particularly in SaaS environments
• Proficiency in Smartsheets or similar project management tools

Responsibilities

• Drive both pre-sale and post-sale initiatives for Axon's comprehensive suite of products
• Manage the deployment of Axon’s products and solutions
• Facilitate the successful implementation of complex technical solutions within customer timelines
• Plan, coordinate, and execute program implementations for Axon’s product suite
• Oversee large and/or complex deployments
• Work closely with key stakeholders to ensure successful adoption and implementation of Axon products
• Develop and deliver comprehensive training plans and materials
• Maintain detailed documentation of all training sessions and deployment milestones
• Document and communicate customer feature requests and issues
• Partner with internal teams to ensure a unified approach to customer satisfaction and successful project outcomes
• Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

Preferred Qualifications

• In-depth knowledge of Axon products and digital evidence management systems
• Experience working with corporate, retail, and security-based organizations
• Excellent written and verbal communication skills
• Ability to work independently and take ownership of projects while effectively collaborating across various teams

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs